Select from this section's drop-down menu to view performance by department, country and so on.

Field	Description
Application	Displays the name of the monitored application.
Total Activities	(Managed applications only) Displays the number of times someone performed an activity in this application, thereby adding impact to its usage. If the same user performs the same activity twice, it counts as two. The icon (if present) represents the overall status, derived from the score.
Activity Status	Displays a performance breakdown of the Total Activities by their activity statuses.

For further information, you can drill down to:

• The Device Inventory dashboard, to view a summary of devices in your organization.

The dashboard sorts the rows by their score, with the worst performers (lowest score) on top.

For further information, you can drill down to:

• The Monitor Application dashboard, to view all relevant details about a desktop application's performance.

• The Device Type Comparison dashboard, to compare the performance of an application in different types of environments.

• The Productivity dashboard, to view the cost of slow applications to your company.

• The SLA dashboard, to view the occurrences when the performance is slower than your service level agreement (SLA) thresholds.

Field	Description
Application	Displays the number of reported health events associated with applications, for example, applications not responding or crashing. For a complete list of application health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health).
System	Displays the number of reported system health events, including system crashes, Windows update failures, low disk space problems, low virtual memory issues, network bottlenecks, and printing errors. For a complete list of system health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health).
Hardware	Displays the number of reported hardware health events, including hard disk failures, corrupted file systems, device battery issues and so on. For a complete list of hardware health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health).

For further information, you can drill down to:

• The Device Health dashboard, to troubleshoot hardware, system, and application issues.

The system views boot times as a type of activity, and as such, assigns regular activity statuses to boots.

For further information, you can drill down to:

• The Boot dashboard, to compare device boot times with your committed boot SLA.

• The Boot Analysis dashboard, to see how the different devices perform in terms of boot time.

For further information, you can drill down to:

• The Desktop Reliability dashboard, to view the stability of Windows devices.

For further information, you can drill down to:

• The Troubleshoot Remote Display dashboard, to view the delays to performance caused by remote display latency in virtualized environments.

An incident is a call to action, where too many devices in a group have recently started suffering poor performance on the same activity, indicating it is a widespread problem. Since the system automatically creates incidents, you can be proactive to troubleshoot issues even before end users contact you with a problem report.

This overview enables you to be proactively aware of common critical or burning issues in your organization which may be shared by many users in your organization.

Every incident opened by the system is assigned a status. For each one, this section displays:

• A vertical line showing the total number of devices affected now by this incident (in the past five minutes since the last refresh time).

• A horizontal bar showing the peak number of devices affected by this incident in any five minute period since the incident was opened.

To view more information, on a particular incident, hover your mouse over one of the incident bars and select to drill down to the Incident Impact dashboard.

Field	Description
Timeframe	Choose the start time of the data displayed in this dashboard. This dashboard's data refreshes every five minutes.
Application	Limits the display of the dashboard to one or more specific applications.
Status	Determines whether to hide or show the performance data which is good. Select from: All displays all data including normal (good) performance Exclude Normal hides normal (good) performance data, and displays only the problematic performance data.
Status Volume	Select how to display the data numbers: Percent displays the reported volumes as percentages. Count displays the reported volumes as the number of reports.