Table of contents Monitor My Enterprise for Legacy Agents Use the My Enterprise dashboard as the home page of the system, to view a detailed summary of the status of your organization and drill down to more details if required. From here, you can reach most of the system's dashboards with very few clicks. This dashboard displays the performance of your applications and devices in the different locations in your organization. It also displays the live incidents opened automatically by the system. The My Enterprise dashboard To view a single glance summary with less interaction (for example, in a NOC) of the performance of all locations, applications and live incidents, use the Monitor NOC dashboard (see Key Task: Monitor NOC). ProcedureStep 1 Open a browser and log in to Aternity. Step 2 Access the dashboard by typing its name in the search box in the top bar. Step 3 To view a summary of the performance of managed applications at each location in your organization, see the Business Locations section. Select from this section's drop-down menu to view performance by department, country and so on. Viewing detailed performance summary for each business location Field Description Application Displays the name of the monitored application. Total Activities (Managed applications only) Displays the number of times someone performed an activity in this application, thereby adding impact to its usage. If the same user performs the same activity twice, it counts as two. The icon (if present) represents the overall status, derived from the score. Activity Status Displays a performance breakdown of the Total Activities by their activity statuses. Step 4 You can view the details of a status, including its Score by hovering your mouse over it. Viewing score of location performance For further information, you can drill down to: The Device Inventory dashboard, to view a summary of devices in your organization. Step 5 To view a detailed summary of the performance of each managed application, see the Applications section of the dashboard in the top middle section of the window. Viewing detailed summary of application performance The dashboard sorts the rows by their score, with the worst performers (lowest score) on top. For further information, you can drill down to: The Monitor Application dashboard, to view all relevant details about a desktop application's performance. The Device Type Comparison dashboard, to compare the performance of an application in different types of environments. The Productivity dashboard, to view the cost of slow applications to your company. The SLA dashboard, to view the occurrences when the performance is slower than your service level agreement (SLA) thresholds. Step 6 To view a summary of the performance of a single application in each location (by location, city, country or region), select an application and view the sections on the left hand side of the dashboard. View a summary of performance for a single application Step 7 To view a summary of the recently reported health events from Windows devices, see the Health Events section in the lower middle section of the My Enterprise dashboard. Viewing the number of health events reported in each category Field Description Application Displays the number of reported health events associated with applications, for example, applications not responding or crashing. For a complete list of application health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). System Displays the number of reported system health events, including system crashes, Windows update failures, low disk space problems, low virtual memory issues, network bottlenecks, and printing errors. For a complete list of system health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). Hardware Displays the number of reported hardware health events, including hard disk failures, corrupted file systems, device battery issues and so on. For a complete list of hardware health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). For further information, you can drill down to: The Device Health dashboard, to troubleshoot hardware, system, and application issues. Step 8 To view a summary of the of boot times of all monitored devices running Windows, view a summary of the status distribution in the Boot graph in the Key Indicators section of the dashboard. The system views boot times as a type of activity, and as such, assigns regular activity statuses to boots. Viewing statuses of boot times For further information, you can drill down to: The Boot dashboard, to compare device boot times with your committed boot SLA. The Boot Analysis dashboard, to see how the different devices perform in terms of boot time. Step 9 To view the reliability grade status of devices in your organization, see the Reliability Grade graph in the Key Indicators section. For further information, you can drill down to: The Desktop Reliability dashboard, to view the stability of Windows devices. Step 10 To view the remote display latency for remote desktop sessions in your organization, see the Remote Display Latency graph in the Key Indicators section. For further information, you can drill down to: The Troubleshoot Remote Display dashboard, to view the delays to performance caused by remote display latency in virtualized environments. Step 11 To view a summary of of the live incidents automatically opened by the system, see the Open Incidents section of the My Enterprise dashboard. An incident is a call to action, where too many devices in a group have recently started suffering poor performance on the same activity, indicating it is a widespread problem. Since the system automatically creates incidents, you can be proactive to troubleshoot issues even before end users contact you with a problem report. An incident for an activity indicates several devices in a group are responding slowly This overview enables you to be proactively aware of common critical or burning issues in your organization which may be shared by many users in your organization. Every incident opened by the system is assigned a status. For each one, this section displays: A vertical line showing the total number of devices affected now by this incident (in the past five minutes since the last refresh time). A horizontal bar showing the peak number of devices affected by this incident in any five minute period since the incident was opened. Viewing live open incidents To view more information, on a particular incident, hover your mouse over one of the incident bars and select to drill down to the Incident Impact dashboard. Step 12 You can limit the display of this dashboard using the menus at the top of the window. Limit view of My Enterprise dashboard Field Description Timeframe Choose the start time of the data displayed in this dashboard. This dashboard's data refreshes every five minutes. Application Limits the display of the dashboard to one or more specific applications. Status Determines whether to hide or show the performance data which is good. Select from: All displays all data including normal (good) performance Exclude Normal hides normal (good) performance data, and displays only the problematic performance data. Status Volume Select how to display the data numbers: Percent displays the reported volumes as percentages. Count displays the reported volumes as the number of reports. Parent topic Key Task: Monitor NOC SavePDF Selected topic Selected topic and subtopics All content Related Links
Monitor My Enterprise for Legacy Agents Use the My Enterprise dashboard as the home page of the system, to view a detailed summary of the status of your organization and drill down to more details if required. From here, you can reach most of the system's dashboards with very few clicks. This dashboard displays the performance of your applications and devices in the different locations in your organization. It also displays the live incidents opened automatically by the system. The My Enterprise dashboard To view a single glance summary with less interaction (for example, in a NOC) of the performance of all locations, applications and live incidents, use the Monitor NOC dashboard (see Key Task: Monitor NOC). ProcedureStep 1 Open a browser and log in to Aternity. Step 2 Access the dashboard by typing its name in the search box in the top bar. Step 3 To view a summary of the performance of managed applications at each location in your organization, see the Business Locations section. Select from this section's drop-down menu to view performance by department, country and so on. Viewing detailed performance summary for each business location Field Description Application Displays the name of the monitored application. Total Activities (Managed applications only) Displays the number of times someone performed an activity in this application, thereby adding impact to its usage. If the same user performs the same activity twice, it counts as two. The icon (if present) represents the overall status, derived from the score. Activity Status Displays a performance breakdown of the Total Activities by their activity statuses. Step 4 You can view the details of a status, including its Score by hovering your mouse over it. Viewing score of location performance For further information, you can drill down to: The Device Inventory dashboard, to view a summary of devices in your organization. Step 5 To view a detailed summary of the performance of each managed application, see the Applications section of the dashboard in the top middle section of the window. Viewing detailed summary of application performance The dashboard sorts the rows by their score, with the worst performers (lowest score) on top. For further information, you can drill down to: The Monitor Application dashboard, to view all relevant details about a desktop application's performance. The Device Type Comparison dashboard, to compare the performance of an application in different types of environments. The Productivity dashboard, to view the cost of slow applications to your company. The SLA dashboard, to view the occurrences when the performance is slower than your service level agreement (SLA) thresholds. Step 6 To view a summary of the performance of a single application in each location (by location, city, country or region), select an application and view the sections on the left hand side of the dashboard. View a summary of performance for a single application Step 7 To view a summary of the recently reported health events from Windows devices, see the Health Events section in the lower middle section of the My Enterprise dashboard. Viewing the number of health events reported in each category Field Description Application Displays the number of reported health events associated with applications, for example, applications not responding or crashing. For a complete list of application health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). System Displays the number of reported system health events, including system crashes, Windows update failures, low disk space problems, low virtual memory issues, network bottlenecks, and printing errors. For a complete list of system health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). Hardware Displays the number of reported hardware health events, including hard disk failures, corrupted file systems, device battery issues and so on. For a complete list of hardware health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). For further information, you can drill down to: The Device Health dashboard, to troubleshoot hardware, system, and application issues. Step 8 To view a summary of the of boot times of all monitored devices running Windows, view a summary of the status distribution in the Boot graph in the Key Indicators section of the dashboard. The system views boot times as a type of activity, and as such, assigns regular activity statuses to boots. Viewing statuses of boot times For further information, you can drill down to: The Boot dashboard, to compare device boot times with your committed boot SLA. The Boot Analysis dashboard, to see how the different devices perform in terms of boot time. Step 9 To view the reliability grade status of devices in your organization, see the Reliability Grade graph in the Key Indicators section. For further information, you can drill down to: The Desktop Reliability dashboard, to view the stability of Windows devices. Step 10 To view the remote display latency for remote desktop sessions in your organization, see the Remote Display Latency graph in the Key Indicators section. For further information, you can drill down to: The Troubleshoot Remote Display dashboard, to view the delays to performance caused by remote display latency in virtualized environments. Step 11 To view a summary of of the live incidents automatically opened by the system, see the Open Incidents section of the My Enterprise dashboard. An incident is a call to action, where too many devices in a group have recently started suffering poor performance on the same activity, indicating it is a widespread problem. Since the system automatically creates incidents, you can be proactive to troubleshoot issues even before end users contact you with a problem report. An incident for an activity indicates several devices in a group are responding slowly This overview enables you to be proactively aware of common critical or burning issues in your organization which may be shared by many users in your organization. Every incident opened by the system is assigned a status. For each one, this section displays: A vertical line showing the total number of devices affected now by this incident (in the past five minutes since the last refresh time). A horizontal bar showing the peak number of devices affected by this incident in any five minute period since the incident was opened. Viewing live open incidents To view more information, on a particular incident, hover your mouse over one of the incident bars and select to drill down to the Incident Impact dashboard. Step 12 You can limit the display of this dashboard using the menus at the top of the window. Limit view of My Enterprise dashboard Field Description Timeframe Choose the start time of the data displayed in this dashboard. This dashboard's data refreshes every five minutes. Application Limits the display of the dashboard to one or more specific applications. Status Determines whether to hide or show the performance data which is good. Select from: All displays all data including normal (good) performance Exclude Normal hides normal (good) performance data, and displays only the problematic performance data. Status Volume Select how to display the data numbers: Percent displays the reported volumes as percentages. Count displays the reported volumes as the number of reports. Parent topic Key Task: Monitor NOC
Monitor My Enterprise for Legacy Agents Use the My Enterprise dashboard as the home page of the system, to view a detailed summary of the status of your organization and drill down to more details if required. From here, you can reach most of the system's dashboards with very few clicks. This dashboard displays the performance of your applications and devices in the different locations in your organization. It also displays the live incidents opened automatically by the system. The My Enterprise dashboard To view a single glance summary with less interaction (for example, in a NOC) of the performance of all locations, applications and live incidents, use the Monitor NOC dashboard (see Key Task: Monitor NOC). ProcedureStep 1 Open a browser and log in to Aternity. Step 2 Access the dashboard by typing its name in the search box in the top bar. Step 3 To view a summary of the performance of managed applications at each location in your organization, see the Business Locations section. Select from this section's drop-down menu to view performance by department, country and so on. Viewing detailed performance summary for each business location Field Description Application Displays the name of the monitored application. Total Activities (Managed applications only) Displays the number of times someone performed an activity in this application, thereby adding impact to its usage. If the same user performs the same activity twice, it counts as two. The icon (if present) represents the overall status, derived from the score. Activity Status Displays a performance breakdown of the Total Activities by their activity statuses. Step 4 You can view the details of a status, including its Score by hovering your mouse over it. Viewing score of location performance For further information, you can drill down to: The Device Inventory dashboard, to view a summary of devices in your organization. Step 5 To view a detailed summary of the performance of each managed application, see the Applications section of the dashboard in the top middle section of the window. Viewing detailed summary of application performance The dashboard sorts the rows by their score, with the worst performers (lowest score) on top. For further information, you can drill down to: The Monitor Application dashboard, to view all relevant details about a desktop application's performance. The Device Type Comparison dashboard, to compare the performance of an application in different types of environments. The Productivity dashboard, to view the cost of slow applications to your company. The SLA dashboard, to view the occurrences when the performance is slower than your service level agreement (SLA) thresholds. Step 6 To view a summary of the performance of a single application in each location (by location, city, country or region), select an application and view the sections on the left hand side of the dashboard. View a summary of performance for a single application Step 7 To view a summary of the recently reported health events from Windows devices, see the Health Events section in the lower middle section of the My Enterprise dashboard. Viewing the number of health events reported in each category Field Description Application Displays the number of reported health events associated with applications, for example, applications not responding or crashing. For a complete list of application health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). System Displays the number of reported system health events, including system crashes, Windows update failures, low disk space problems, low virtual memory issues, network bottlenecks, and printing errors. For a complete list of system health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). Hardware Displays the number of reported hardware health events, including hard disk failures, corrupted file systems, device battery issues and so on. For a complete list of hardware health events, see Troubleshoot System, Hardware and Device Issues (Desktop Health). For further information, you can drill down to: The Device Health dashboard, to troubleshoot hardware, system, and application issues. Step 8 To view a summary of the of boot times of all monitored devices running Windows, view a summary of the status distribution in the Boot graph in the Key Indicators section of the dashboard. The system views boot times as a type of activity, and as such, assigns regular activity statuses to boots. Viewing statuses of boot times For further information, you can drill down to: The Boot dashboard, to compare device boot times with your committed boot SLA. The Boot Analysis dashboard, to see how the different devices perform in terms of boot time. Step 9 To view the reliability grade status of devices in your organization, see the Reliability Grade graph in the Key Indicators section. For further information, you can drill down to: The Desktop Reliability dashboard, to view the stability of Windows devices. Step 10 To view the remote display latency for remote desktop sessions in your organization, see the Remote Display Latency graph in the Key Indicators section. For further information, you can drill down to: The Troubleshoot Remote Display dashboard, to view the delays to performance caused by remote display latency in virtualized environments. Step 11 To view a summary of of the live incidents automatically opened by the system, see the Open Incidents section of the My Enterprise dashboard. An incident is a call to action, where too many devices in a group have recently started suffering poor performance on the same activity, indicating it is a widespread problem. Since the system automatically creates incidents, you can be proactive to troubleshoot issues even before end users contact you with a problem report. An incident for an activity indicates several devices in a group are responding slowly This overview enables you to be proactively aware of common critical or burning issues in your organization which may be shared by many users in your organization. Every incident opened by the system is assigned a status. For each one, this section displays: A vertical line showing the total number of devices affected now by this incident (in the past five minutes since the last refresh time). A horizontal bar showing the peak number of devices affected by this incident in any five minute period since the incident was opened. Viewing live open incidents To view more information, on a particular incident, hover your mouse over one of the incident bars and select to drill down to the Incident Impact dashboard. Step 12 You can limit the display of this dashboard using the menus at the top of the window. Limit view of My Enterprise dashboard Field Description Timeframe Choose the start time of the data displayed in this dashboard. This dashboard's data refreshes every five minutes. Application Limits the display of the dashboard to one or more specific applications. Status Determines whether to hide or show the performance data which is good. Select from: All displays all data including normal (good) performance Exclude Normal hides normal (good) performance data, and displays only the problematic performance data. Status Volume Select how to display the data numbers: Percent displays the reported volumes as percentages. Count displays the reported volumes as the number of reports. Parent topic Key Task: Monitor NOC