Key Task: Troubleshoot Incidents

You can monitor all the live incidents raised by Aternity to become aware of any burning issues which require immediate attention, even before your end users raise this as an issue. An incident is a call to action, where too many devices in a group have recently started suffering poor performance on the same activity, indicating it is a widespread problem. Since the system automatically creates incidents, you can be proactive to troubleshoot issues even before end users contact you with a problem report.

An incident for an activity indicates several devices in a group are responding slowly

There are several ways to do this:

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To view the list of incidents in your organization

Use the Incident List dashboard. For more information, see View the List of Live Incidents (Incident List).

To view a broader picture of any of the incidents, beyond its location details

You can view details about this problem by operating system, CPU, memory and much more in the Troubleshoot Application dashboard.

For more information, see Troubleshoot a Single Application (Troubleshoot Application).

Procedure

  1. Step 1 Open a browser and log in to Aternity.
  2. Step 2 Select Main Menu > Troubleshoot > Incidents.
    Accessing Monitor Incidents
  3. Step 3 Use the Incident List dashboard. For more information, see View the List of Live Incidents (Incident List).