(For users who have access to more than one account, like service providers) Filter by the company ID to retrieve results from just one account. For example, .../aternity.odata/API_NAME?$filter=(ACCOUNT_ID eq '12345').

(For users who have access to more than one account, like service providers) Displays the company name. You can filter the output by the ACCOUNT_ID, not ACCOUNT_NAME. For example, .../aternity.odata/API_NAME?$filter=(ACCOUNT_ID eq '12345').

Displays the action which the user performed, which Aternity audited.

For the Aternity access audit API, it only logs a successful sign in to Aternity, which it displays as Login.

For the Aternity dashboard audit API, it logs:

• Open Dashboard

• Dashboard Interaction, such as changing a parameter, marking a selection, or changing a filter.

The active time of an application is the time when it is running, in the foreground, and the user is actively interacting with it (NOT waiting for it while it is busy trying to respond). It is calculated as the usage time minus the wait time.

Displays the name of the monitored activity within the application as it appears in the dashboards. An activity is a user action which you monitor for performance, like a mouse click or a key press, to measure the time until the app's GUI responds, known as the activity response time. In Aternity, you can compare response times in any app across the enterprise, and troubleshoot performance by seeing when they perform slower. For example, you can monitor the launch of an application, or the time it takes for an application to respond to a menu choice.

(For managed applications only) Displays, in milliseconds, the client time for a single activity, or the average client time if this entry covers several activities.

(For managed applications only) Displays, in milliseconds, the network time for a single activity, or the average network time if this entry covers several activities.

(For managed applications only) Displays the response time for a single activity. An activity response is the time taken for an application to complete an activity in seconds.

The response times of activities are split into client time ( light blue), and the combination or union of the backend time ( dark blue) and the network time ( blue).

(For managed applications only) Displays the average response time for all activities covered by this entry. An activity response is the time taken for an application to complete an activity in seconds.

The response times of activities are split into client time ( light blue), and the combination or union of the backend time ( dark blue) and the network time ( blue).

The activity score is a value (0-100) which summarizes the statuses of all activity response times into a single value. Each value is calculated using our Apdex-inspired formula or manually set thresholds, and also has a status and color.

Use the score to measure short term (acute) recent or sudden changes from regular performance (baselined or manually predefined).

(For managed applications only) Displays, in milliseconds, the server time for a single activity, or the average backend time if this entry covers several activities. Backend time is the time required by all the servers to process data on the backend, which is part of the overall response time of an activity. It starts when the client sends a request to the target server, when the last message of that request arrives at the target server side. It ends when the server sends out the first message of its response.

The backend time for a single request-response pair is from the last send to its first response minus the round trip time. If the activity calls a server more than once, or several servers, the reported time is the combination (union) of all the individual times together. If the target server calls other back-end servers, Aternity's backend time is the total (union) of all network times and server times of all back end servers in that chain, ending when the activity's target server sends its response to the client. For more server-side visibility, view the transaction details in Aternity APM (previously AppInternals).

(For managed applications only) Displays the number of times someone performed this activity during the timeframe, thereby adding weight to the impact of this problem. If the same user performs the same activity twice, it counts as two.

Displays the time elapsed since the timestamp of the collection of the data in days.

Displays the time elapsed since the timestamp of the collection of the data in hours.

Displays the time elapsed since the timestamp of the collection of the data in minutes.

(Windows, Macs) Displays the reporting status of the Agent for End User Devices:

• The status of a device is Reporting if Aternity is actively receiving monitoring data from that device.

• (For Windows and Macs) The status of a device is Disconnected if Aternity has not received monitoring data for more than five minutes from this device, but it has received data within the last 7 days.

  This could be caused by powering off the device (may be company policy to switch off every night), or it may not have a license to report to Aternity, or it could point to a problem with the device, like no network connection.

  When the Agent is disconnected, it locally stores up to 50 minutes of retention data in offline mode, and then sends it when it renews its connection.

• (For Windows and Macs) The status of a device is Stopped if its Agent behaves unusually (like high CPU or memory usage), and therefore it automatically shuts down. Contact Customer Services.

  (For mobile devices) Aternity Mobile reports a status Stopped when it does not collect performance data, but can still receive commands from the Aggregation Server.

• (For monitored mobile apps only) The status of a device is Not Reporting if Aternity has not received monitoring data from this mobile device for at least 10 minutes. This could happen if the device is shut down, or the device has no network data connection, or the mobile app is running in the background or is not running at all.

Displays the version of the Agent for End User Devices on the device.

The name of the application, as specified in the Description field of the executable file's properties.

Displays the internal ID of the mobile app which Aternity monitors, like com.company.mymobileapp. Depending on the OS, this is known as the Application ID, Bundle Identifier, Package ID or Package Name.

(Discovered applications only) Displays the process name (exe) for desktop apps, the base URL for web apps, or the package name / bundle identifier for mobile apps.

Select or filter with this column to view one app whose public ('pretty') app name may have several variants, like notepad++.exe whose app name can be Notepad++, Notepad++ : a free (GNU) source code editor, Notepad++ (32-bit x86), or Notepad++ (64-bit x64). Alternatively, some apps may have one public ('pretty') name with several process names, like localized versions of an app. In those cases, filter by this column to split the app's measurements into each flavor.

Displays the type of application:

• Desktop for desktop applications.

• Web for web cloud applications.

• Mobile for a monitored mobile app.

Displays the version number for this application as indicated for the process, which the Agent for End User Devices retrieves from the executable's Properties > Details.

Displays True if Skype dynamically switched on forward error correction (FEC) in a call, to combat packet loss. FEC sends extra packets containing redundant information, to help it complete the audio stream on the other end, hence it uses more bandwidth.

Displays the name of the codec which Skype used to understand the incoming compressed sound.

Skype dynamically chooses the best codec to compress the audio signal, based on the bandwidth available and ensuring the recipient can unzip the audio on the other side.

Displays the differences (variance) in the delay of incoming audio packets from the other caller, or (in conference calls) from the Skype server to a caller, measured in milliseconds.

Wide differences in delay (above 30ms) means that some packets are much slower than others, so when they arrive at the other end, the order of the packets is jumbled, which creates a choppy or distorted sound. This is usually caused by network congestion, but you can counter it with a large enough buffer to re-order the jumbled packets.

Displays the percentage audio network packets in a Skype call which were lost in transit before reaching the participant. Any value above 5% affects audio quality significantly.

Displays the name of the codec which Skype used to compress the outgoing sound.

Displays the differences (variance) in the delay of outgoing audio packets reaching the other caller, or (in conference calls) from a caller to the Skype server, measured in milliseconds.

Displays the percentage of audio network packets in a Skype call which were lost in transit on its way to the other caller, or (in conference calls) from a participant to the Skype server. Any value above 5% affects audio quality significantly.

Displays the time for an audio packet on a Skype call to reach the destination and come back again to the caller.

Displays (in milliseconds) the average response time of this activity in the past five minutes, the past hour or the past 24 hours.

(For web applications only) Displays the type of web browser housing the application.

(For applications or activities) Displays the name of the locations where the application is used.

(For devices) Displays the current geographic location of the device.

Displays:

• Incoming are the people who answered a Skype or Lync call.

• Outgoing are the people who dialed a Skype or Lync call.

For example, if you have a call center and expect most calls to be incoming, you can confirm this expectation by monitoring the dominant call direction.

Displays the date in ISO 8601 format, always at midnight. For example, March 20th 2018 appears as 2018-03-20T00:00:00+01:00, where the +01:00 is the time zone of the Aternity REST API Server. Add $select on this column to display daily aggregations of measurements which include personally identifiable information.

Displays the month of the year for which the query returns data, in the format yyyy/mm. For example, February 2018 is displayed as 2018/02.

Displays the week of the year for which the query returns data, in the format yyyy Week xx. For example, the second week of the year 2018 is displayed as 2018 Week 02.

Displays the total length of calls actively connected during this time slot, in seconds.

There are two types of calls in Skype for Business or Lync: Direct between two devices, or Conference, where more than two devices connect to a bridge to participate in a call. Each connection to a call appears in the dashboards as a separate stream.

There are two types of streams in Skype for Business or Lync: Audio only or Audio/Video.

The device of the callee (a Microsoft term) is the type of device used by the other participant in a Skype or Lync call:

• PC indicates the other participant used Skype for Business or Lync running on a Windows desktop or laptop.

• Conference Bridge indicates that this user was in a conference call, where every participant connects via the bridge. Hence the callee is the conference bridge.

• iPhone indicates the other participant used the mobile iOS version of Skype for Business or Lync on an iPhone.

• iPad indicates the other participant used the tablet iOS version of Skype for Business or Lync on an iPad.

• Android indicates the other participant used the Android version of Skype for Business or Lync on an Android tablet or phone.

• Mac indicates the other participant used the Mac version of Skype for Business or Lync on a Mac desktop or laptop.

• Other can refer to a gateway or mediation server.

Displays the name and full version of the driver which supports the capture device in a Skype call. A capture device is a microphone, either built-in or standalone, used for collecting audio input to a Skype / Lync call.

Displays the name of the capture device. A capture device is a microphone, either built-in or standalone, used for collecting audio input to a Skype / Lync call.

Displays the description of what was changed by Aternity

Displays the details from an audit log that records an event. It may include destination and source addresses, a timestamp and user login information.

Display the date and time when the change applied.

Displays the type of changes that were made by Aternity users and audited.

Displays the pilot group assigned to this device. A pilot group is a custom set of users or devices which undergo a change, like migrating to Windows 10, or updating the type of hard disk to SSD.

Only displays if you defined a custom attribute using this predefined name. A custom attribute is a property of a device, location or user that you define, which Aternity does not normally detect. You can use a custom attribute to easily group together the items which share this property, to monitor their performance. For example, you can configure Aternity to report if a device has disk encryption, to compare the performance of encrypted versus regular devices.

Use this name for an attribute which differentiates a device, user or location along internal business units or areas of the company like retail outlet or customer service center.

(For virtual deployments only) Displays the hostname of a device which is connecting to a VDI or virtual application server.

(For virtual deployments only) Displays the type of front line terminal which runs the virtual session hosted on a virtual server.

If the front line terminal has an Agent for End User Devices locally installed, it reports the type of device of the terminal. Otherwise, if it does not have its own Agent, it reports it as a Remote Device.

(For managed applications only) Displays the client time for a single activity in milliseconds. Client time is the time used by the device itself as part of an activity to process data before sending its first message request to the server and after the last message response arrives back from the server. The Agent for End User Devices calculates the client time as the total activity response time minus the infra time.

(For managed applications only) Displays average the client time in milliseconds for all the activities covered in this entry. Client time is the time used by the device itself as part of an activity to process data before sending its first message request to the server and after the last message response arrives back from the server. The Agent for End User Devices calculates the client time as the total activity response time minus the infra time.

Displays the combined MOS for this participant in this Skype call. The Mean Opinion Score (MOS) is Microsoft's quality measurement (0-5) of a user's experience in a Skype or Lync call. It assesses quality by measuring the network jitter, background noise, dropped packets, and other factors to score the user experience for a single device in a single call. Each device in a call has an inbound MOS and an outbound MOS.

Displays the name of the system component, as it appears on the System Health dashboard; for example, Aggregation Server.

Displays the status of the component as appears on the System Health dashboard (for example, Free disk space is running low). Statuses are as follows:

• • Green represents the Status - Running.

  • Yellow represents the Status - Running with Warnings.

  • Red represents the Status - Failed/Not reporting.

  • Gray represents the Status - Unknown/Starting.

The status details are error messages, warning messages or any other message shown as tooltips on user interface when you hover the mouse over the Status for each row.

Displays the component startup time.

Displays the version of the system component, for example, <REST API build number>.

Displays the LDAP domain name for the user who is logged in to the device.

Displays the number of devices of this Device_Type in this location where the status of the Agent for End User Devices was Reporting, Stopped or Not Reporting during the past seven days.

• The status of a device is Reporting if Aternity is actively receiving monitoring data from that device.

• (For Windows and Macs) The status of a device is Stopped if its Agent behaves unusually (like high CPU or memory usage), and therefore it automatically shuts down. Contact Customer Services.

  (For mobile devices) Aternity Mobile reports a status Stopped when it does not collect performance data, but can still receive commands from the Aggregation Server.

• (For monitored mobile apps only) The status of a device is Not Reporting if Aternity has not received monitoring data from this mobile device for at least 10 minutes.This could happen if the device is shut down, or the device has no network data connection, or the mobile app is running in the background or is not running at all.

Displays the number of devices of this Device_Type in this location which did not have a locally deployed Agent, and where the status of that remote Agent was Reporting.

The status of a device is Reporting if Aternity is actively receiving monitoring data from that device.

(Desktops, laptops and mobile devices only) Displays the number of CPU cores of the device, the number of logical processors and not the physical cores.

(Windows, Macs only) Displays the speed of the CPU processors of the device.

(Windows on Intel only) Displays the generation of the Intel Core micro-architecture. For example 6 represents the 6th generation architecture processor, also known as Skylake.

(Windows on Intel only) Displays the model and speed of the Intel processor, as displayed in the System control panel. For example Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz or Intel(R) Xeon(R) CPU E5620 @ 2.40GHz.

(Windows on Intel only) Displays the core type of the Intel processor, for example i7, E5, and so on).

Displays the average percent CPU usage by a device over the aggregation period, calculated from data that Aternity aggregates every two minutes.

Displays the number of crashes during the time slot of this entry:

• (Windows desktop apps) Aternity registers a Windows app crash when the Event Log issues event ID 1000 (a process or DLL ends unexpectedly).

  (Mac desktop apps) Aternity reports a native Mac app crashing only if it registers the crash in the MacOS system log.

• (Mobile apps) Aternity reports a crashing monitored mobile app if it experiences an unhandled exception, or if the operating system (iOS or Android) tells it to abruptly stop (abort signal). For every mobile app crash, Aternity collects the exception code and type of exception, the app's stack trace, and a summary of the crash information. It also collects any breadcrumbs leading up to the crash. You can download the memory dump file if needed.

• (Web applications) Displays the number of browser crashes.

Display the number of times someone performed this activity whose status was critical, when you gather the performance data from the past five minutes, the past hour or the past 24 hours.

Custom Attribute 1 through 9 are placeholder custom attributes which you can optionally define. In some data sources there are six (6) placeholders, in others nine (9).

Only displays if you defined a custom attribute using this predefined name.

Displays the name of the dashboard, for example, EnterpriseSummary or DeviceDetails.

Data Center Locations in Aternity lists the locations of any virtual application servers (like Citrix XenApp) and VDI hypervisors (like in VMWare vSphere) which run the application. If the application is deployed both locally and virtually, one of the locations displays as Local.

Displays the number of days since the last time the device was booted. If you think that people experience slowdowns because they have not booted in some time, you can compare their performance with users who restart their devices frequently.Possible values are any of the following strings:

• Less than 24 hours

• 24 - 48 hours

• 2 - 7 days

• 7 - 14 days

• 15 - 30 days

• More than 30 days

The status of an activity is based on one response time compared to the recent expected response time (baselined or manually predefined). The statuses are measured in severity: Normal , Minor , Major or Critical .

Displays the number of devices reflected in each result row.

Displays whether the device experience any user interaction during this one-hour slot. Possible values are true or false. Use this to monitor resource usage when the device is idle (like automatic backup processes or virus scanning processes which run when the computer is idle), or to better calculate performance averages by excluding the time when the device stands idle. If a user did not perform any interaction with the device (e.g. mouse click, keyboard press, application usage) during a one-hour slot, the device’s idle status will become true. Note that being on a call via a collaboration tool (e.g. Skype) is not considered a user interaction, so if a user was on a call for over an hour without any other interaction (e.g. mouse click, keyboard press, application usage) the hour will be counted as idle.

(Windows, Mac) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity.

(Mobile devices) Displays the IP of the WiFi connection if the device is reporting data via WiFi.

Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

(Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

Displays the name of the vendor who created this device, like Samsung, Apple, Dell, Lenovo, and so on.

Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.

Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

(Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

Displays the type of device reporting performance to Aternity.

• Desktops are monitored Windows devices without a fitted battery, or for Macs, any monitored MacBook running macOS or OS X.

• Laptops are Windows devices with a battery and a built-in keyboard (including all Windows hybrid tablet/laptop models), or for Macs, any monitored laptop running macOS or OS X.

• Remote Devices have applications accessed remotely via an RDP protocol, for example, with Microsoft's Remote Desktop Connection.

• Smartphones run monitored mobile apps on a small touch screen within a mobile operating system environment.

• Tablets have larger touch screens, and no built-in keyboard, running iOS or Android. If it runs Windows, it is defined as a tablet if it is a known model of a Windows pure tablet (like Microsoft Surface models).

• Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

• Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows).

Displays the average rate at which the device reads from the hard disk, in kilobytes per second , calculated from data that Aternity aggregates every two minutes.

Displays the average rate at which the device writes to the hard disk, in kilobytes per second, calculated from data that Aternity aggregates every two minutes.

Displays the maximum number of waiting I/O requests to read or write to the hard disk or a logical disk at a given time.

Diverse_Value fields display extra custom contextual data reported as part of your custom activity which Aternity cannot aggregate, like an error message. Contextual attributes are descriptive properties of a measurement or activity, like a username, window title or application name.

Displays whether Skype for Business dropped a call (1) or did not drop the call (0). A stream is dropped if Microsoft Teams, or Skype for Business, or Lync ended the call unexpectedly, without the user manually ending the call. Aternity reports the failure and its reason.

Displays the length of the boot time. The type of boot time is in the Type field.

Displays the quality and performance of calls which ended in different ways:

• Ended Successfully are for calls which started and ended normally, with no unexpected disconnections.

• Disconnected with Error: A stream is dropped if Microsoft Teams, or Skype for Business, or Lync ended the call unexpectedly, without the user manually ending the call. Aternity reports the failure and its reason.

• Failed Streams: A stream fails if Skype for Business or Lync could not successfully establish a connection and start. Aternity reports the failure and its reason as the SIP code and SIP string.

Displays whether privacy mode is enabled on the device.

(For all devices except mobile) When True, it encrypts any attributes which can identify a user, like username, hostname, IP address, and so on. The default value is False.

Displays the type of user who performed this action in Aternity. Possible values are LocalUser or SamlUser for an SSO user,

Displays the Skype for Business error code for a failed call. A stream fails if Skype for Business or Lync could not successfully establish a connection and start. Aternity reports the failure and its reason as the SIP code and SIP string.

• (For managed applications only) Displays the number of activities with a critical status.

• (For web applications only) Displays the number of web errors.

Displays the category of an error (or some other custom data) which you track using an application event of type Application Error Event.

Displays the details of an error (or some other custom data) which you track using an application event of type Application Error Event.

Displays the response time of a non-typical business activity which you measure with an application event of type Application Usage Duration.

Displays the type of application event:

• Application Usage Duration is for measuring the time to complete a non-typical complex business activity, like one which includes application response times mixed with time waiting for the user. For example, use this to measure the time required for a user to identify a customer at the beginning of a call.

• Application Usage Event is for counting the times when an event occurred, or when it is not easy to identify the end event of an activity. For example, if you want to track the number of times when people shared their desktop in Skype for Business, track this as an application usage event, and assign a Category to different types of usage events.

• Application Error Events are for tracking the occurrence of errors. Each error has a Category, or type of error, and a Details field, which contains details of the event or error.

Displays 1 if the call could not successfully establish a connection, 0 if it did establish a connection. A stream fails if Skype for Business or Lync could not successfully establish a connection and start. Aternity reports the failure and its reason as the SIP code and SIP string.

Hang time measures the time when an application is listed as Not responding in the Windows Task Manager while it is in the foreground (in use). This measurement is used to calculate the wait time of an application, and the overall UXI. The time displays with the unit of milliseconds.

A system health event for a device is a significant problem at the level of the operating system which impacts on the device's overall health, like BSODs or other system crashes. The categories are:

• Application Displays application health events, like application crash, application hang, and more.

• Background Process Displays application health events for programs which run in the background, without a user interface, like Windows services.

• Hardware Displays hardware health events, like hardware failures

• System Displays system health events, like system crashes (BSODs)

There are also sub-categories for each of these categories.

Displays the name of the component which caused this health event. For example, a battery, a network interface, a disk drive, printer, a process name and version like AcroRd32.exe 19.10.20069 (or Point of Sale (com.company.app2 for mobile apps).

Displays the name and version number of the application process which caused this health event. For example, a battery, a network interface, a disk drive, printer, a process name and version like AcroRd32.exe 19.10.20069 (or Point of Sale (com.company.app2 for mobile apps).

Displays the type of component which caused this health event, like Process for applications, Battery, Application ID (for mobile apps), Drive, Printer, or Network Interface.

Displays the version number of the component which caused this health event, like an app's version number.

Displays additional information about the component which caused this health event (for example, the memory type for a memory allocation failure event, or the DLL version of an application crash, and so on).

Displays the error message with error code which caused this health event. For example, c06d007e (Exception).

Displays the type of the error if the application generated an exception at the heart of this health event. For example, NSObjectNotAvailableException.

(For Battery wear health events only) Displays the date of manufacture for the battery in the device when the battery caused this health event.

(For Battery wear health events only) Displays the name of the manufacturer for the battery in the device when the battery caused this health event.

(Mobile app crashes only) Displays the number of gigabytes of RAM in use at the time of the app crash.

Displays whether the memory allocation error happened with Paged which swaps in and out of physical memory, or Nonpaged which always sits in physical memory:

• Paged: Windows event ID 2020 has the description The server was unable to allocate from the system paged pool because the pool was empty. For details and a solution, search this error ID in Microsoft's support site.

• NonPaged: Windows event ID 2019 is caused by a memory leak. It has the description The server was unable to allocate from the system non-paged pool because the pool was empty. For details and a solution, search this error ID in Microsoft's support site.

(Mobile app crashes only) Displays the percentage of RAM in use at the time of the app crash.

Displays the name of the health event, like Battery wear, Unexpected shutdown, Low disk space and so on.

Displays the severity (Level) which Windows allocates for this health event: Minor, Major, Critical.

For every mobile app crash, Aternity collects the exception code and type of exception, the app's stack trace, and a summary of the crash information. It also collects any breadcrumbs leading up to the crash. You can download the memory dump file if needed.

(S.M.A.R.T hard disk health events only) Displays the low level status of the disk, like OK, Degraded, Starting, Stopping or Pred Fail if the disk is functioning but predicting a likely failure soon.

(System crash or BSOD health events only which generated a memory dump) Displays the event, which contains Microsoft's stop error codes ('bug check codes').Aternity analyzes the memory dump for stop error codes and event details.

Under the main categories of health events: Application, Background Process, Hardware and System, there are sub-categories like Windows Background Process, MobileApp, DotNet, Network, Battery and so on.

Displays the name of the part of the application responsible for the health event, like the DLL filename which caused the health event.

Displays the name and version of the part of the application responsible for the health event, like the DLL filename and version number which caused the health event.

Displays the type of the part of the application responsible for the health event, like DLL or Update or Module Info.

Displays the version number of the part of the application responsible for the health event, like the version number of the DLL file which caused the health event.

Displays the number of times this health event occurred in the time slot of this entry.

Displays the percentage of an hour between zero and one during which the device was running. For example, in a given hour slot (o'clock to o'clock), if a device has been running for 15 minutes of that hour, this value would be 0.25. Another device which ran for 45 minutes would have a value of 0.75.

If you calculate the average hourly usage of a shared resource for several devices using weighted averages, you can use this measurement as the weight for a device. For example, if several devices each run for different proportions of that hour, to calculate a weighted average, assign a greater weight to the device which ran for more time in that hour.

Displays the total proportion of this hourly slot (between zero and one) when the device was connected to the network via WiFi.

(Windows, Mac and mobile, except Android 8 and later) Displays the average percentage utilization of the CPU out of total CPU capacity. For example, if the device has four CPU cores, where one is at 80%, one is at 60% and the others are idle, it will display a value of 35%.

Displays the rate at which the device reads from the hard disk in MB per second at any given time.

For example, if a virus scanner slows performance by issuing many disk read requests, reschedule to off-peak times. Alternatively, if the read rate falls to almost zero, the hard disk may be failing, or its connection to the computer may be unreliable.

DIsplays the rate at which the device writes to the hard disk in MB per second at any given time.

For example, a movie editor can perform large disk writes, slowing down the device's performance. Alternatively, if the write rate falls to almost zero, the hard disk may be failing, or its connection to the computer may be unreliable.

(Windows only) Displays the number of waiting I/O requests to read or write to the hard disk or a logical disk at a given time during the activity.

A consistent queue for the disk indicates a bottleneck in hard disk access, which significantly impacts on system performance, either due to excess system demands on the disk, or it can be a hardware disk problem. To check if the problem is hardware, view if the speed (rate of reads and writes to the disk) is low

Displays the data downloads of this device in KB per second at any given time (the units change dynamically according to the size of information, so that you may see the data in MBps also)..

For example, if its throughput or usage of bandwidth is low, and the user complains of slow network connections, consider checking the NIC hardware.

Displays the data uploads from this device in KB per second at any given time (the units change dynamically according to the size of information, so that you may see the data in MBps also). during the activity.

For example, if its throughput or usage of bandwidth is low, and the user complains of slow network connections, consider checking the NIC hardware.

(Windows, Macs, mobile) Displays the percentage usage of the device's physical RAM memory at a given time during the activity.

(Windows only) Displays the current usage of a device's virtual memory as a percentage of the device's total virtual memory (physical RAM plus hard disk allocation for memory page faults) at a given time during the activity.

Displays the HTTP status code returned by a web page, such as 403 Forbidden or 404 Not Found.

Only displays if you defined a custom attribute using this predefined name.

Use this name for an attribute which displays the ID of the disk image used when creating this device's initial setup and configuration.

Displays the inbound degradation for this participant of a Skype call. Inbound degradation is the amount of reduction in the inbound MOS score which was due to a poor network connection. A high degradation indicates that the poor network MOS (packet loss, network jitter) played a significant role in lowering the audio experience.

Displays the inbound MOS score for this participant. The inbound MOS (or inbound listening MOS) for someone in a call is the MOS score of the incoming audio or video, showing if you clearly hear others in the call over background noise or a poor connection (inbound network MOS). The inbound MOS of a listener is the same as the outbound MOS of the speaker. For example, if the other person spoke softly, or there was poor network speeds, or a dog was barking, it would lower the inbound MOS.

The combined MOS score (and status) for a device is the LOWER value of the inbound MOS and outbound MOS scores in a call.

Displays the network MOS score for this participant. The inbound network MOS is part of the overall inbound listening MOS which focuses on the network connection quality like packet loss and network jitter.

Displays the time when Aternity automatically closed this incident. When you configure an incident, you determine the conditions required to automatically open it, and then when the performance statuses improve, Aternity can automatically close it. This field is blank for incidents which are still open.

It displays this in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00.

Displays the date and time when Aternity automatically opened this incident. It displays this in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00.

Displays the ID of the incident. Use the ID to quickly locate and follow up on an existing incident by searching for it in the ID search field a the top right hand side of the Incident List dashboard.

Displays the last date and time when Aternity updated the details about this incident in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00..

Displays the status assigned to this incident (and its color) which reflects its overall impact. Aternity assigns an incident's status by collating all the statuses of this activity from devices in the group into a single incident status. For example, you can configure an incident to become Critical when an activity's status is red in 40% of the monitored devices in a group.

View the total number of users (total, not peak) whose devices reported a major or critical status on this incident's activity while this incident was active.

Displays the peak number of devices which simultaneously reported this problem, at any point in time from the moment Aternity opened this incident. As each device reports that it actively suffers from this problem, the number of devices which simultaneously suffer from this issue varies over time.

Displays the current state of the incident. Possible values are:

• Active indicates the incident is live, and devices are still suffering from poor response times in this activity.

• Closed indicates the devices are no longer reporting a problem with this activity, and therefore Aternity closed the incident.

Displays the time and date when this incident had the most users impacted. It displays this in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00.

Info 1 and Info 2 display extra custom contextual data reported by your custom activity.

(For Agents 9.2.3 and later) Displays the time of the last software change. (For Agents earlier than Agent 9.2.3) If the change happened before you deployed the Agent, the time stamp displays the time when you deployed that Agent.

Displays the types of changes, whether the software was installed, uninstalled or updated.

Displays the number of different software names reflected in each result row.

Displays the total number of changes reflected in each result row.

Displays the time of the last software change. (Until Agent 9.2.3 only) If the change took place before you deployed the Agent, it displays the time when you deployed that Agent.

Displays the name of the software which is set up on this device.

Displays the parent software package related to this setup. For example, if your query returns a security update for Microsoft Outlook 2010, this column could display Microsoft Office Professional Plus 2010.

Displays whether the software is set up for all users of this device or a speciifc user.

(From Agent 9.2.3) Displays the type of software item on this device. It displays all the device's software items which were set up for all users, but does NOT include Universal Windows Platform (UWP) applications (learn more).

• Application displays applications that you can remove in the Windows Uninstall or change a program Control Panel, and system components that do not appear there, such as Configuration Manager Client.

  The Agent takes this list from the Windows Registry under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, returning all of the programs that have a value for DisplayName.

• OS Update displays Windows updates, such as patches, hotfixes and service packs. It does not display OS upgrades, such as Windows 7 to Windows 10.

  The Agent takes this list from WMI (Windows Management Instrumentation).

Displays the name of the company that produced the software that is present on this device.

Displays the version of the software that is present on this device.

Displays the version of the installed software before the change. Relevant only in cases where the change type is Updated.

Displays the number of different software versions reflected in each result row.

(Windows, Mac) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity.

(Mobile devices) Displays the IP of the WiFi connection if the device is reporting data via WiFi.

Displays whether the activity is predefined (True) or not (False). Aternity comes with default predefined activities out of the box, for popular business applications. For example, there are many predefined activities for the applications in Microsoft Office, like Outlook's open mail or send mail. There are predefined activities for Acrobat Reader, Microsoft Office 2007, 2010, 2013 and 2016 (Outlook, Word, PowerPoint, Excel, all in English), and Microsoft Skype for Business.

Displays the last date and time when Aternity received this data in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00.

Displays the last date and time when Aternity received this data in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00. If the device was idle, or the user did not run any discovered or managed apps, this field remains empty.

Displays Aternity's response to the request for license units. The possible choices are: Approved or Rejected.

Displays the reason for the rejection of a license request. The choices are:

• no_more_licenses indicates that Aternity already reached its full quota of (all types of) license units. Contact Customer Services to purchase more licenses.

• type_limit indicates that you reached the maximum limit on the number of units allowed for this type of device. To resolve, either change the limits for this type of device, or purchase new units.

• rollout_limit indicates that you have reached the temporary limit of your gradual rollout of license units. Contact Aternity SaaS Administration to increase the rollout to allow further allocation of units.

• session_limit indicates that Aternity already assigned the maximum number of virtual sessions for that server. By default you can have up to 50 simultaneous monitored sessions on a single virtual application server.

Displays the time and date when the last licensing-related event took place for this user or device.

Displays the username (virtual session), hostname (computer) or device ID (mobile) which requested the license units.

Use this name for an attribute which displays the type of business associated with this device, like life insurance, auto insurance, or finance.

Only displays if you defined a custom attribute using this predefined name.

Displays the city of the current location of the device.

Aternity reports location using the chosen method for location mapping.

Displays the country of the current location of the device.

Aternity reports location using the chosen method for location mapping.

You can optionally define a region in Aternity to group together several locations under a single label, like the geographical region of EMEA, North America or even Southern Europe, South-Western US any other grouping you choose.

Displays the geographical state of the current location of the devices (or area, if state is not applicable).

(Windows only) Displays the Windows power plan which the device uses, governing the way the computer consumes power (like display brightness, sleep and so on). You can see this in Control Panel > Power Options. The default setting is Balanced.

Displays the number of times someone performed this activity whose status was major, when you gather the performance data from the past five minutes, the past hour or the past 24 hours..

Only displays if you defined a custom attribute using this predefined name.

Use this name for an attribute which displays the target market or business unit of a location, or a user or device in that area of the company.

Displays the maximum number of waiting I/O requests to read or write to the hard disk or a logical disk during the aggregation period.

Displays the last timestamp for all fields in this entry, in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00.

An activity's measurement time is the time stamp when the Agent for End User Devices on the device noted the occurrence of the activity. The time stamp is translated to the time zone of the Aggregation Server.

Displays the type of user who signed in to Aternity:

• LocalUser refers to a username which you defined locally inside Aternity.

• SamlUser refers to a user who signed in via SSO with the SAML protocol.

• LDAPUser refers to a user defined and managed in your Microsoft Active Directory.

Displays the Microsoft Stability index for a Windows device. The stability index (used to be reliability value) is a Windows score (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the stability index. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and therefore would not report it to Aternity.

Displays the number of times someone performed this activity whose status was minor, when you gather the performance data from the past five minutes, the past hour or the past 24 hours.

Displays the number of minutes that the process of this application has been running on this device.

(Mobile devices only) Displays the name of the cellular carrier to which the device is connected.

For monitored Android apps, the Device ID is made up of two parts: the first is the WiFi mac address, and the second is the software-based ANDROID_ID.

For monitored iOS apps the Device ID is only unique per vendor ID. If your enterprise uses a single vendor ID to create several apps, then whenever they are on the same device, they report the same Device ID. But an app from a different vendor ID (like Citrix) on the same device would report a different Device ID.

(Windows only) Displays the type of license for Microsoft Office, if installed. Typically it is either Subscription for Office 365, or Volume License for more traditional license purchases.

Displays the high level version of Microsoft Office, like MS Office 2016 or MS Office 2013.

Aternity reports the total volume of network traffic in KB in both directions while an application performs an activity.

Displays the average data download speed for this device, in kilobytes per second , calculated from data that Aternity aggregates every two minutes.

For example, if its throughput or usage of bandwidth is low, and the user complains of slow network connections, consider checking the NIC hardware.

Displays the average round trip time (RTT) for this device. The time displays with the unit of milliseconds.

Displays the network time of this activity in milliseconds. Network time is the total time (union) taken for all messages to cross the network in either direction, between the client and the target server, while performing an activity. This does NOT include the time used for processing the request on the server (backend time). The network time is calculated as the infra time minus the backend time.

Displays the network time of this activity, or if the API delivers aggregated results, it displays the average network time for this activity over the aggregation period. The time displays with the unit of milliseconds. Network time is the total time (union) taken for all messages to cross the network in either direction, between the client and the target server, while performing an activity. This does NOT include the time used for processing the request on the server (backend time). The network time is calculated as the infra time minus the backend time.

(Devices with Agent 9.x or later) Displays the type of network connection of the device: Mobile or WiFi, and also LAN (for non-mobile devices only).

Displays the average data upload speed for this device, in kilobytes per second, calculated from data that Aternity aggregates every two minutes.

Displays the number of times someone performed this activity whose status was normal, when you gather the performance data from the past five minutes, the past hour or the past 24 hours.

Displays the name of the application, activity, user, or device which the Aternity user selected to drill down to this dashboard. When auditing the dashboards which you visit, Aternity also notes if you arrived at this dashboard after drilling down on an object in another dashboard.

Displays whether the Aternity user drilled down to this dashboard by selecting an application, activity, user, or device. This forms part of the audit of dashboard use.

(Windows only) Reported values depend on the ability of the device to identify and connect to the Microsoft Active Directory (AD). Displays True when the device can identify and connect to the Active Directory AND can obtain the site name (either directly or via VPN). Displays False when the device cannot connect to the AD. Displays N/A when the device cannot report the values.

(Windows only) Reported values depend on the existence of a Network Adapter that is identified as a VPN. Displays True when the device is connected to the corporate network through VPN. Displays False when none of the Network Adapters identified as a VPN. Displays N/A when the device cannot report the values.

Displays whether the operating system of the monitored device is 32-bit or 64-bit.

(Windows only, Agent 9.0.3 or later) Displays the type of hard disk containing the operating system. Possible values are:

• HDD for a traditional spinning hard disk drive

• SSD for a solid state drive

• Virtual if this is not a physical device.

Displays the broad category of the operating system. Use this to differentiate between different major operating system groups. For example, it displays all releases of Microsoft Windows as MS Windows, all releases of Windows Server as MS Windows Server or all releases of iOS as iOS.

Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, or Android 6).

For example, it displays Windows 10 Pro and Windows 10 Enterprise all as MS Windows 10

Displays the full name, the exact version number, and the service pack version of the operating system. In Windows 10, it includes the release ID (like Microsoft Windows 10 Enterprise 1507). Use this to differentiate between details of the same operating system. For example, it lists MS Windows Server 2008 R2 Enterprise SP 1.0 separately from MS Windows Server 2008 R2 Enterprise SP 2.0.

Displays Skype's outbound MOS score for this participant of the call. The outbound MOS for someone in a call is the MOS score of your outgoing audio or video, showing if others clearly hear you in the call over background noise or a slow network (inbound network MOS). For example, if you have a poor microphone or speak quietly far away from the mic, it would reduce your outbound MOS score for that call.

Displays the time required to perform a domain lookup with DNS, as part of the total load time of a web page.

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

Displays the average time required to perform domain lookups with DNS, as part of the total load time of a web page.

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

(For web applications only) Displays the average time spent for client side processing during the load time of a web page.

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

Client time is the time used by the device itself as part of an activity to process data before sending its first message request to the server and after the last message response arrives back from the server.

(For web applications only) Displays the average network time portion of the load time of a web page.

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

Network time is the total time (union) taken for all messages to cross the network in either direction, between the client and the target server, while performing an activity. This does NOT include the time used for processing the request on the server (backend time).

(For web applications only) Displays the average backend time portion of the load time of a web page.

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

Backend time is the time required by all the servers to process data on the backend, which is part of the overall response time of an activity. It starts when the client sends a request to the target server, when the last message of that request arrives at the target server side. It ends when the server sends out the first message of its response.

The backend time for a single request-response pair is from the last send to its first response minus the round trip time. If the activity calls a server more than once, or several servers, the reported time is the combination (union) of all the individual times together. If the target server calls other back-end servers, Aternity's backend time is the total (union) of all network times and server times of all back end servers in that chain, ending when the activity's target server sends its response to the client. For more server-side visibility, view the transaction details in Aternity APM (previously AppInternals).

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

(For web applications only) Displays the average load time of a web page for this application.

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

(For web applications only) Displays the number of times a web page load took place during this time slot.

The web page load time is the time required for a web page to load and finish rendering in a browser, from sending a URL request to when the page's events finish loading and it has a status of Completed. This measurement does NOT include the time to load additional page elements which occur after the main page has loaded, such as iframes that are embedded separate web pages, AJAX calls after the page is complete, or bookmarks with # in the URL). It does include AJAX calls that the page makes before it is complete.

Displays the average time that the status of the DOM (document object model) is Loading until it changes to Complete, as part of the total load time of a web page. During this time, the browser may issue further requests and receive responses.

Displays the average time that the status of the DOM (document object model) is Loading until it changes to Complete, as part of the total load time of a web page. During this time, the browser may issue further requests and receive responses.

Displays the average time to redirect to a different URL, if the page requires redirection, as part of the total load time of a web page. This includes a DNS request for the original URL and retrieval of the alternate URL.

Displays the average time to redirect to a different URL, if the page requires redirection, as part of the total load time of a web page. This includes a DNS request for the original URL and retrieval of the alternate URL.

Displays the average time between the first request to the server, and the first response from the server, as part of the total load time of a web page.

Displays the average time between the first request to the server, and the first response from the server, as part of the total load time of a web page.

Displays the average time between the first response from the server to the last response from the cache or the server, as part of the total load time of a web page.

Displays the average time between the first response from the server to the last response from the cache or the server, as part of the total load time of a web page.

Displays the average time required to establish the regular or secured TCP connection, as part of the total load time of a web page.

Displays the average time required to establish the regular or secured TCP connection, as part of the total load time of a web page.

The performance index is a value (0-5) which measures an application's responsiveness. If users must wait frequently or for long periods for an application to respond, its performance index is lower. It is calculated from the usage time and wait time.

Use this weight to create an average of several measurements of the application's performance index.

To combine several readings into a single value, you cannot take a simple average, since this is a cumulative measurement, not a spot measurement, hence each reading relies on and contains those which came beforehand. Therefore each measurement needs its own relative weight, which you can use to include it as part of an overall average. Use this weight value (from Aternity's proprietary algorithm) to recreate the weighted average displayed in Aternity's dashboards:

Sum(Performance_Index * Performance_Weight) / Sum(Performance_Weight)

(Windows, Macs, mobile) Displays the percentage usage of the device's physical RAM memory at a given time, calculated from data that Aternity aggregates every two minutes.

View the percentage CPU utilization of this Windows process while it performs an activity, measured as a percentage of the total power of all CPU cores available.

During an activity, if an application uses resources (x% CPU or RAM), or sends x MB of network traffic, it is not the same as saying that it is because of the activity. They happen at the same time, so they are correlated (see Correlation vs. Causation). However, you can be reasonably confident that these device measurements occurred because of the activity.

Displays the average CPU usage (in percent) of this managed application during the time the application was running (in foreground or background) within dashboard timeframe. The CPU usage is part of the application's process resource consumption data (PRC).

Displays the peak CPU usage (in percent) of this managed application during the timeframe, which is part of the application's process resource consumption (PRC).

Displays a measure of the device's graphics resource usage in Windows. The Agent collects this value only if manually configured in your deployment.

View the amount of working set memory for this Windows process while it performs an activity. REST API returns memory usage values in bytes. If the activity always coincides with a spike in memory consumption, this is probably the cause of slow performance.

During an activity, if an application uses resources (x% CPU or RAM), or sends x MB of network traffic, it is not the same as saying that it is because of the activity. They happen at the same time, so they are correlated (see Correlation vs. Causation). However, you can be reasonably confident that these device measurements occurred because of the activity.

Displays the average usage of a managed application's physical memory (known as the total working set) in megabytes during the time the application was running (in foreground or background) within dashboard's timeframe. Physical memory usage is part of the PRC.

Displays the peak usage of a managed application's physical memory (known as the total working set) in megabytes during the timeframe, which is part of the PRC.

Displays a measure of the device's usage of resources assigned to window management. The Agent collects this value only if manually configured in your deployment.

View the amount of reserved memory (commit size) for this Windows process, while it performs an activity. REST API returns memory usage values in bytes. If the activity always coincides with a spike in memory consumption, this is probably the cause of slow performance.

During an activity, if an application uses resources (x% CPU or RAM), or sends x MB of network traffic, it is not the same as saying that it is because of the activity. They happen at the same time, so they are correlated (see Correlation vs. Causation). However, you can be reasonably confident that these device measurements occurred because of the activity.

Displays the average usage of a managed application's reserved memory (commit size) in megabytes during the time the application was running (in foreground or background) within dashboard's timeframe. Virtual memory usage is part of the application's process resource consumption (PRC).

Displays the peak usage of a managed application's reserved memory (commit size) in megabytes during the timeframe, which is part of the application's process resource consumption (PRC).

Displays the name of the monitored Windows process of the managed application, as displayed in the Windows Task Manager.

Displays the full version and manufacturer of the driver which supports the audio output (render) device.

The render device is a participant's speaker or headphones which outputs the audio of a Skype / Lync call.

Displays the manufacturer and model name of a participant's audio output (render) device, and the type of device, like speakers or headphones.

The remote display latency is the average time taken for the round trip of a network data packet to travel between the front line user and a virtual server (both ways).

Practically, it is the time between performing an action in a virtual session on the front line user's machine, then sending that action to the virtual desktop server (VDI) or virtual application server, and then viewing that action back on the front line terminal again. This does NOT measure the time for the application to respond.

For example, if a user types the character 'g' in a text editor which runs on a virtual application server, when the remote session sends this action to the virtual server, the remote display latency is the lag time between typing 'g' to seeing the 'g' on the screen.

Displays the number of devices of this Device_Type in this location where the status of the Agent for End User Devices was Reporting during the past seven days.

The status of a device is Reporting if Aternity is actively receiving monitoring data from that device.

Score_5min, Score_1h, and Score_1d Displays the overall activity score of this activity in the past five minutes, one hour, or the past 24 hours.

Displays the important details of the service desk alert, like the app name which crashed, or the disk name which issued an error. Filter or select this column name to view all errors associated with a particular app or disk. A service desk alert (SDA) indicates that the same health event occurred several times on the same device within a certain time. Aternity sends SDAs to draw attention to devices which suffer repeated application errors, system crashes or hardware issues.

Displays the full details of the last occurrence of this health event. For app crashes, this includes the app name, its process name (or base URL),, and any error codes. For disk failures, it includes the disk name and the error codes associated with this health event. A service desk alert (SDA) indicates that the same health event occurred several times on the same device within a certain time. Aternity sends SDAs to draw attention to devices which suffer repeated application errors, system crashes or hardware issues.

Displays the time and date of the last health event which triggered this service desk alert. A service desk alert (SDA) indicates that the same health event occurred several times on the same device within a certain time. Aternity sends SDAs to draw attention to devices which suffer repeated application errors, system crashes or hardware issues.

Displays the name of this service desk alert. A service desk alert (SDA) indicates that the same health event occurred several times on the same device within a certain time. Aternity sends SDAs to draw attention to devices which suffer repeated application errors, system crashes or hardware issues. The types of alerts are:

• HD Failure Windows event ID 52 occurs with an imminent failure of the hard disk. Back up your data immediately, then use a scanning tool to detect problems. For example, if a disk is too hot, switch off the PC and disconnect the power of that hard disk until you replace it.

• Application Crash (after hang) (Windows) Event ID 1002 occurs when a user manually forced an application's process to close after it stopped responding. (Mac) Aternity uses the system log to determine when a user has manually forced an application's process to close after it stopped responding. (Web applications) Displays the number of browser crashes. To resolve, note any common actions leading to the hang, then consult the app vendor's support site.

• Battery Wear (Windows laptops only) Aternity checks if the battery capacity drops below a threshold (default is 50%), compared with the vendor's factory settings. This indicates that a full battery charge drains much faster than it should. To resolve, replace the battery.

• HD Bad Blocks Windows event ID 7 occurs with a corrupted block of data on the hard disk. If many bad sectors develop, the drive may fail and needs attention. Replace a physically damaged disk immediately. For 'soft' or logical bad sectors, you can use Windows Disk Check.

• Low Disk Space Aternity creates this event if the device's system disk has less than 5% free space and less than 5GB available, which limits the size of virtual memory. Event will be created when both conditions are met. To resolve, free some disk space (empty trash, remove unused apps) or increase its capacity.

• Overheat Related Shutdown Windows event ID 86 occurs when the device shuts down due to overheating (critical thermal event). It indicates a hardware problem, like a dusty CPU, broken fan or obstructed air vent. Turn off your computer, clean the heat sinks, and make sure that air circulates properly.

• System Crash (Windows) Aternity reports a system crash when Windows created a memory dump file after a BSOD. Aternity analyzes the Windows dump and extracts data. (Macs) Aternity reports a system crash when it detected a kernel panic from the macOS system logs. To troubleshoot, view the details of the event and research further on the name of the process or module and its error codes.

Displays the version of the embedded Aternity Mobile in the app, which is responsible for collecting and reporting performance measurements to Aternity.

Displays the actual hostname of the server (NOT its DNS alias), when an application on the device contacts a server. For example, on a device using Outlook 365, the hostname might be outlook-emeacenter.office365.com while its DNS name is shortened to outlook.office365.com. This is a clearer definition to replace Target Server.

If you contact more than one server during an activity, it reports the server whose total backend time was longest during that activity.

Displays the IP address of the server, when an application on the device contacts a server. For example, on a device using Outlook, it displays the IP address of the Exchange server. This is a clearer definition to replace Target Server.

If you contact more than one server during an activity, it reports the server whose total backend time was longest during that activity.

Displays the DNS alias of the hostname of the server (not the computer's actual hostname), when an application on the device contacts a server. For example, on a device using Outlook 365, the DNS name might be outlook.office365.com while its full hostname might be outlook-emeacenter.office365.com. This is a clearer definition to replace Target Server.

If you contact more than one server during an activity, it reports the server whose total backend time was longest during that activity.

(For managed applications only) Displays the backend time for a single activity. The backend time for a single request-response pair is from the last send to its first response minus the round trip time. If the activity calls a server more than once, or several servers, the reported time is the combination (union) of all the individual times together. If the target server calls other back-end servers, Aternity's backend time is the total (union) of all network times and server times of all back end servers in that chain, ending when the activity's target server sends its response to the client. For more server-side visibility, view the transaction details in Aternity APM (previously AppInternals).

(For managed applications only) Displays the backend time for a single activity, or the average backend time if this entry covers several activities. The time displays with the unit of milliseconds.

The backend time for a single request-response pair is from the last send to its first response minus the round trip time. If the activity calls a server more than once, or several servers, the reported time is the combination (union) of all the individual times together. If the target server calls other back-end servers, Aternity's backend time is the total (union) of all network times and server times of all back end servers in that chain, ending when the activity's target server sends its response to the client. For more server-side visibility, view the transaction details in Aternity APM (previously AppInternals).

Displays the hostname of the monitored device. View it in the Windows Control Panel > System > Computer Name, or on Apple Macs in System Preferences > Sharing > Computer Name.

(Mobile) Displays the Device Name field. You can customize the hostname of iOS or Android devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app.

Displays the type of the monitored device:

• Desktops are monitored Windows devices without a fitted battery, or for Macs, any monitored MacBook running macOS or OS X.

• Laptops are Windows devices with a battery and a built-in keyboard (including all Windows hybrid tablet/laptop models), or for Macs, any monitored laptop running macOS or OS X.

• Remote Devices have applications accessed remotely via an RDP protocol, for example, with Microsoft's Remote Desktop Connection.

• Smartphones run monitored mobile apps on a small touch screen within a mobile operating system environment.

• Tablets have larger touch screens, and no built-in keyboard, running iOS or Android. If it runs Windows, it is defined as a tablet if it is a known model of a Windows pure tablet (like Microsoft Surface models).

• Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

• Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows).

Displays the internal ID of this connection to Aternity. Every time you open a new browser tab, it has a unique session ID. Use this to determine the number of times a person opened a different session to Aternity.

Displays the SIP error code on a failed Skype call. A stream fails if Skype for Business or Lync could not successfully establish a connection and start. Aternity reports the failure and its reason as the SIP code and SIP string.

Displays the SIP error details on a failed Skype call. A stream fails if Skype for Business or Lync could not successfully establish a connection and start. Aternity reports the failure and its reason as the SIP code and SIP string.

The SLA status of an activity determines if the response time complies with the SLA requirement (colored green ), or if it crossed the internal SLA threshold showing you risk breaking the SLA (colored yellow ), or if it crosses the external SLA threshold showing you have broken your SLA (colored red ).

Displays your organization's internal code that identifies each retail store.

Only displays if you defined a custom attribute using this predefined name.

Displays the type of store, for example, branch, mall, or superstore.

Only displays if you defined a custom attribute using this predefined name.

Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later).

Displays the earliest timestamp for all fields in this entry, in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00.

Add this as a filter when you need to separate out an aggregated measurement into the individual measurements with their time stamps. Alternatively, you can limit the scope of a query to the period between two static times, by creating a filter of a timeframe greater than or equal to (ge) the start time and less than or equal to (le) the end time.

For example: $filter=((TIMEFRAME gt 2018-06-09T16:00:00+01:00 and TIMEFRAME lt 2018-06-11T18:00:00+01:00) or (TIMEFRAME gt 2018-06-13T16:00:00+01:00 and TIMEFRAME lt 2018-06-15T18:00:00+01:00))

Displays the last date and time when Aternity received this data in ISO 8601 format. For example, July 20th 2016 at 03:15am in the UTC time zone appears as 2016-07-20T03:15:00Z or 2016-07-20T03:15:00+00:00. If the device was idle, or the user did not run any discovered or managed apps, this field remains empty.

Displays the activity's Title field, if the activity reported this as one of its contextual fields.

For example, if an activity measures the time taken for a window to open, the Title would refer to window or page title.

Displays the type of boot, whose length is in the Duration field. The choices are:

• User Logon: User logon measures a part of the boot time, starting when you press OK at the Windows sign in screen and ending when the Windows desktop Start button appears. The Agent queries Windows Shell-Core (NOT the Event Log) for the Explorer_StartMenu_Ready event to mark the end of this time.

• Total Boot Duration: The total boot time on a Windows device starts from the time the Windows logo appears until the desktop appears and all components are loaded. Agent queries Windows Event Log (ID 100) for the BootTime parameter, calculated as the sum of main path boot and post boot times, located in the Diagnostics > Performance > Windows section of the log.

• Machine Boot: Machine boot is part of a device's boot time, starting a fraction of a second after the Windows logo appears, and ending with the Windows sign in screen. Agent queries Windows Kernel-PnP (NOT the Event Log) for the BootStart > Start event to mark the start of this time, and ends when the Windows sign in screen appears (or the automatic sign in process starts).

The usage time of an application is the total time it is running, in the foreground, and being used. This includes the wait time, the time a user spends waiting for the application to respond. For web applications, the usage time is when both the browser window and the application's tab are in the foreground. The time displays with the unit of milliseconds.

Displays the name of the department to which the user or the device belongs.

(Windows) Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > Department.

(Mobile) Mobile apps can set this manually in the Aternity Mobile SDK.

Displays the LDAP domain name for the user who is logged in to the device.

(Windows only) Displays the email address associated with the current logged in user.

(Windows only) Displays the full name of the person accessing the device as defined in the corporate LDAP (not the username).

Displays the Aternity username of the person associated with the audited action inside Aternity. This is NOT the operating system's username.

(For all devices except mobile) Displays the office where the current user logged in to this device.

For example, if a user based in the Houston office is currently visiting the Chicago office, the Office is Houston, while the Location would be Chicago.

Displays user role descriptions customized by your organization, for example, Floor Sales, or Phone Support.

Only displays if you defined a custom attribute using this predefined name.

Displays the job title of the current user logged in to this device. In Windows, this is the same as the AD Title. This is sourced as follows:

• (Windows) Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's > Properties > > Organization > Title (Title).

• (Mobile) Displays only if Aternity SaaS Administration configured it in the Aternity advanced settings.

• (Macs) Displays only if you manually mapped this device to a department.

Displays the username signed in to the device's operating system.

Displays the number of unique users who performed this activity during the past seven days.

The User Experience Index (UXI) is a value (0-5) which measures the overall performance and health of applications, based on the number of crashes per hour out of the total usage time, the percentage hang time out of the total usage time, and the percentage wait time out of the total usage time. For web applications, it also uses the percentage of web page errors out of all page loads, and the average page load time.

Use this weight to create an average of several measurements of the application's UXI.

To combine several readings into a single value, you cannot take a simple average, since this is a cumulative measurement, not a spot measurement, hence each reading relies on and contains those which came beforehand. Therefore each measurement needs its own relative weight, which you can use to include it as part of an overall average. Use this weight value (from Aternity's proprietary algorithm) to recreate the weighted average displayed in Aternity's dashboards:

Sum(UXI * UXI_Weight) / Sum(UXI_Weight)

Displays the edition name of the product running virtual app server, like XenApp Advanced or XenApp Platinum.

Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

If the virtual app server belongs to a set of load balanced servers, known as a farm, it displays the name of the farm.

Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

Displays the release or version number of the product running the virtual app server.

Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

Displays the name of zone within the farm, where all servers use the same data collector, which acts as their load balancer.

Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp.

(Windows only) Displays the current usage of a device's virtual memory as a percentage of the device's total virtual memory (physical RAM plus hard disk allocation for memory page faults) at a given time, calculated from data that Aternity aggregates every two minutes.

(When virtual sessions requests license units from Aternity) If a CItrix XenApp session is requesting license units, it displays the hostname of the XenApp server. For VDI sessions, it displays the hostname of the virtual desktop monitored in this session.

Displays the number of times this activity was performed by this username on this device during the aggregation time of this API.

Volume_5min, Volume_1h, and Volume_1d display the total number of times someone performed this activity in the past five minutes, the past hour or the past 24 hours.

Displays the number of times anyone performed this activity during the past seven days.

The wait time of a Windows application is defined as the time users spend waiting for the application to respond when it is actively running and in use (part of the usage time). The time displays with the unit of milliseconds.

The total wait time is calculated as the time covered by the following components (which may overlap): the hang time when an application is not responding, or when the mouse pointer has a busy icon (Windows devices). For web applications, the wait time is the web page load time when both the browser window and its tab are in the foreground.

(For monitored mobile apps only) , the wait time covers the following components which may overlap: the launch time of the app, the time spent waiting for the app to switch from the background to the foreground, the time required for a web page to load within an app, and the time the user spends waiting for the app's main thread to respond.

(From Agent 9.2 or Agent for Mac 2.3) Displays the ID (MAC address) of the wireless access point, which the device currently uses to connect to a WiFi network.

(From Agent 9.2 or Agent for Mac 2.3) Displays the channel number which your device uses to connect to the WiFi router. Use this to ensure channels do not overlap one another in the same physical space. Your network performance significantly drops if a nearby WiFi router uses an overlapping channel with the same network speed.

(Macs only) Displays the background noise level of the WiFi connection for this device, measured in decibels. High noise levels lower the quality of a connection (signal to noise ratio), which slows the effective speed of that connection, which in turn lowers an application's performance.

(Windows Agent 9.2 or later, Macs and mobile devices) Displays the percent strength of the WiFi signal which the device receives, which can impact communication speed. For more details, hover your mouse over the graph in the dashboard to see the name of the WiFi network connection (SSID), the wireless network card MAC address (BSSID), and the WiFi channel.

(Macs only) Displays the WiFi signal-to-noise ratio (SNR), which is the strength of the data measured in decibels minus the background noise. Low SNR impacts significantly on network performance. Higher speed connections require a higher SNR. For example, at 54 Mbps you need an SNR of at least 25 decibels.

(From Agent 9.2, or Agent for Mac 2.0 and mobile) Displays the name of the WiFi network where the device currently connects.

(Macs and in Windows from Agent 9.2) Displays the potential speed (bandwidth) of the WiFi connection at that moment, in megabits per second (Mbps). Lower WiFi bandwidth can be due to poor signal strength or overlapping channels, which slows the network time. In Windows, see the potential speed in the Control Panel > Network and Sharing > Adapter Settings > Status of the WiFi connection. In Macs, view it in About This Mac > System Report > Network > Wi-Fi.