Customize Troubleshooting Dashboards (for Admins Only)

As Administrator of Aternity use the Build Your Own view to easily build custom dashboards and change the out-of-the-box content for all of the organization’s users.

Learn more about the dashboard on YouTube

This functionality is available ONLY for Windows devices and non-restricted users.

End-users have complete control in the My Workspace dashboard (learn more). In other dashboards, administrators who create custom dashboards can provide some control to end-users (like filtering and sorting) (see step 10).


  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Use the search box in the top bar to quickly find a particular device.
    Finding a user, hostname, device, or application in Aternity

    You can enter a device hostname or IP address or enter the name of a dashboard.


    You can use spaces and other alphanumeric characters. This search is not case sensitive, so it will search for the text in any combination of upper and lower case characters. The search supports email addresses and @. The search does not support other wild cards (like *) or other forms of logic (and/or).

  3. Step 3 Select Build Your Own tab.
    Select Build Your Own

    There are many out-of-the-box dashboards for troubleshooting the selected device, such as Top Processes, User Activity, App Usage, CPU & Memory, and more.

    Most of them are customizable. As an administrator, you can perform the following operations:

    Add new or delete unnecessary tabs.

    Rename tabs.

    Edit tabs.

    Delete unnecessary cards (a.k.a. widgets) in the selected dashboard.

    Add a new card.

    When adding a new card, the wizard opens with the first default chart, data source, and measurement selected.

    Edit an existing card.

    When editing an existing card, the wizard opens prepopulated with data. You can change the name, select additional measurements, change the chart visualization, and more.

    Move cards around, drag them to different places on a dashboard.

    Copy cards to paste them to a different dashboard.

    Define the Display Options:
    • Groups: If you have groups specified, you can select how many groups you want to see on a dashboard and how to sort them in the view. For example, show the top 5 groups by Highest Application Usage Time.

    • Layout: Define the Width and Height of a card.

    Define the height of a row on a dashboard.

    Define the number of columns on a dashboard.

    Provide control to end-users: Allow end-users to filter and sort cards.

    Clear tabs.

  4. Step 4 Adjust the time range within which you want to troubleshoot the device.

    This dashboard opens within the same timeframe as the Troubleshoot Device dashboard was predefined.

    Select timeframe for your analysis
    To do so, drag the time blue gauge or only its right or left border. Alternatively, open the time picker and manually set the timeframe.
    Select the exact time period for your analysis

    You can also use the predefined buttons: Recent Week , Recent Day , Recent Hour , or Recent 15 min . To change the timeframe of the dashboard, use the timeline gauge on the top of the screen. The arrows on the time bar shift the time and blue gauge in a week or day or else, depending on the selected preset.

    You can also use the time slider or the calendar to specify the exact start and end times.

  5. Step 5 Select the Gear Icon > to edit any of the out-of-the-box dashboards.
    The Edit button appears only for the customizable dashboards. For example, Top Processes view is read-only.
    As administrator you can add more dashboards or add filtering options to existing dashboards
  6. Step 6 Edit , copy , or delete out-of-the-box widgets (a.k.a cards). Once finished, save the changes.
    The editable tabs have the Gear Icon next to their title as well as editable cards have the editing buttons in the top right corner. The tabs and cards that you cannot edit do NOT have these buttons. For example, Top Processes is not editable, but User Activity is.
    Select the tab to edit
    You can do the following actions:
    • Edit , copy , or delete a card on the selected tab.

    • Add new tabs using the plus button which is next to all tab titles. Then select Add card and start building a new dashboard.

      Aternity allows analyzing data across different sources. Your dashboard can consist many different widgets (a.k.a cards) visualizing correlations between various metrics.

    • Adjust row height using the Row Height drop-down menu.

    • Select the required number of columns to show on the dashboard using the Columns drop-down menu.

    • Save the changes or discard them.

    Learn more about working with the cards.

  7. Step 7 Select Top Processes to investigate top process data of the selected device within the selected timeframe.

    The Agent for End User Devices reports a device's highest resource consumers (top processes) only if one of the HRC measurements exceeds its predefined threshold. Not every process is being recorded, only those that breach the threshold, the top processes that consume the most HRC. For example, if the device utilizes more than 80% of memory or more than 70% of CPU, Aternity starts collecting those processes and displays them on the dashboard.

    You can sort and filter data by Application, by Process, or by Username (if more than one user defined on that device).

    This dashboard presents high resolution 2-minute data. This is a read-only dashboard, not editable by users.
    Troubleshoot top processes of the device
  8. Step 8 Create filters for selected cards allowing end users to filter data and to deep their analysis.

    How much usage for each application and then filter by one location.

  9. Step 9 Create groups to view the aggregated segments.

    For example, how much usage per location, usage for different browsers, etc.

  10. Step 10 Add end-user controls for filtering data on a card.

    As administrator, when you create or edit a dashboard, you can also add filtering and sorting options allowing users to search for a specific data and narrow the results in the selected tab and widget. For example, in the CPU & Memory tab, in the Managed Applications widget, you can add an option to filter by Process Name or by Host Resource.

    Add end-user filtering options
    1. a Select Edit in the top right corner of a widget.
    2. b Select End-user Controls.

      If you are not an admin, you do not have an Edit button. Having end-user controls allows not-admin users to filter or sort data in a certain card. Provide controls to other users.

    3. c Select Add Filter and select what data you want to view on the card.
    4. d For predefined groups, select Allow user to control sorting.
    5. e Save the changes.