Getting Started for New Aternity Users (Product Tours)

For a new user of Aternity, it offers product tours and video clips from a panel, which guide you through some of the main dashboards to showcase the product's features and value.

You can monitor the performance of Windows devices (laptops, desktops, tablets), Apple Mac devices (desktops, laptops), mobile devices (iOS, Android) and virtual sessions (VDI, AVD, and virtual applications).

New users can tour Aternity to see its value
  • Select Applications to see how Aternity helps application owners who need to monitor one or more applications.

  • Select Desktop Services to see how IT services can use Aternity to monitor all devices and applications across the enterprise.

  • Select Service Desk to see how Aternity can help IT help desk personnel who receive calls from users.

  • Select More Videos to watch videos from the Aternity YouTube channel.


If you are a new administrator deploying Aternity in your organization, follow the steps for new Aternity administrators.

All product tours show demo data. But you can also play the tour with your own data. To use your organization data in the product tour, SOME tours require the following:
  • At least 21 monitored devices. A monitored end user device is a desktop, laptop, smartphone or tablet which reports monitoring data to Aternity. (For example, Enterprise Summary.

  • At least one desktop.

  • Aternity Agent should be up and running for more than 24 hours.

  • To view the product tour about the Analyze Skype dashboard, you need at least one recorded Skype call in the database.

Before you begin

If you do not yet have Aternity, sign up for a free trial. Then start by deploying Aternity as a new administrator.

For an introduction to Aternity, and why it leads the market in end user experience monitoring, learn more.


  1. Step 1 Open a browser and sign in to Aternity.

    For an introduction to Aternity, and why it leads the market in end user experience monitoring, learn more.

  2. Step 2 Select Help > Product Tours to explore Aternity's value.

    You can view either demo data or real data if you have devices already reporting performance by running the Agent for End User Devices.

    You can watch videos from the Aternity YouTube channel about Aternity and the value it brings.

    New users can tour Aternity to see its value
    Field Description

    View tours about monitoring and troubleshooting an application's performance on live dashboards.

    Desktop Services

    View tours about the performance of multiple devices across the organization (IT Services), when you step back and see the bigger picture.

    Service Desk

    View tours designed for Help Desk people who respond to problems from specific end users.

    More Videos

    Watch videos from the Aternity YouTube channel about Aternity and the value it brings.


    In Google Chrome, you might get Access is denied message. This happens when the Block third-party cookies and site data option is checked in Chrome Content Settings. Learn here how to fix the settings.

  3. Step 3 In the top left corner, select Main Menu > and then choose the action you want to perform.
    Choose the action you want to perform from the menu in the top left corner
    Key Task Description
    Monitor (learn more)

    Use Aternity to monitor every device and application from the end user viewpoint in real-time, to detect any performance issues.

    Learn more.

    Troubleshoot (learn more)

    Troubleshooting a problem requires hunting for clues which cause the problem. Aternity's direct visibility on the end user device brings extraordinary clarity, by presenting data which is only available on the device itself, using intuitive and flexible dashboards to examine and isolate the cause of the problem.

    For more information, see Troubleshoot Issues in your Organization

    Validate (learn more)

    When you change application deployments, network infrastructures or devices in your enterprise, it can have a massive impact. Use Aternity to assess and quantify that impact, to validate if your change brought better or worse performance for end users.

    For more information, see Validate a Change in Your Organization

    Analyze (learn more)

    You can test your own troubleshooting theories by finding common threads (correlations) between an application's performance and two or more attributes. Alternatively, you can create your own Analyze Multiple Data Sources (Advanced) dashboard to completely customize your layout from a blank canvas, for the ultimate flexibility to display complex correlations between as many attributes as you need.

    For more information, see Analyze in Aternity Dashboards

    Inventory (learn more)

    It's easy to locate a user or device and view the performance details, by performing one of several key searches.

    For more information, see Search or Perform an Inventory

  4. Step 4 Use the search box in the top bar to quickly start monitoring a device, user experience, or application. You can enter a device hostname or IP address; username, full name or email address of a user, an application process name, or enter the name of a dashboard.

    Learn more.

    Search for users, devices, applications, or dashboards

    To change the home page to open Aternity on a different dashboard by default, select Set as homepage in the top bar.


    Do not set a dashboard that is based on a specific device (a single device dashboard) as your homepage. If the device is removed, you will not be able to log in.

    Set the default dashboard in Aternity