Key Task: Monitor a User or Device (User Experience)

You can monitor the overall experience of a single user, to investigate a problem in that person's device or application performance.

There are several ways to do this:

To... Do this....

To view the performance of a single device of a single user

Use the Monitor User Experience dashboard (learn more).

To view a log of recent actions (activities) on this device, or a log of activities performed on all devices by this user

To view detailed information about the device hardware, like its CPU, memory, and other details like health events, top processes

Use the Troubleshoot Device dashboard (learn more).

To view the performance of an app's activities for all users, or only those in a single location or department

Try the Monitor Application dashboard (learn more).

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 Select Main Menu > Monitor > User Experience.
    Accessing Monitor User Experience

    Alternatively, type the username or hostname into the search box on the top bar.

  3. Step 3 Select the user or device to display in this dashboard.

    You can either select a user to monitor all activities performed by this person on all their devices, or enter the hostname of a device to monitor all the activities performed on this device by one or more users.

    Select user or device to display in Monitor User Experience dashboard
    Field Description
    Enter a username or device name

    Start typing the name of the user or the hostname of a device, and select a choice from the auto-complete menu.