Key Task: Monitor Employee Sentiment (Beta)

This dashboard allows IT executives to monitor the sentiment of employees reflected in a survey. For example, you can easily learn if employees are satisfied with their computers.

The Sentiment Survey dashboard provides a quick view of survey responses, including the overall response score, distribution of responses, and the volume of responses. This allows to proactively check if employees are satisfied or not.

Field Description
Summary bar

Likert scale questions can help your enterprise research employees' opinions. You can view the response score, response sentiment pie chart, number of responses, and total responsiveness rate.

Responses Trend

This widget displays the response score (positive, neutral, or negative) and the number of responses per day (from any number of users).

Survey Responses
This widget lists all questions with their respective Likert scale items and displays the sum of responses to each Likert item with the corresponding percentage in parentheses. In other words, the widget shows how many times a certain answer was given.
Survey Responses
Departments/ Business Locations

Assess the employee sentiment in different parts of your organization. Quickly view those departments or locations with negative responses.

Select a category from the drop-down menu: departments, business locations, regions, etc.

Procedure

  1. Step 1 Open a browser and sign in to Aternity.
  2. Step 2 To access this dashboard:
    • Select Main Menu > Monitor > Sentiment Survey.

  3. Step 3 In the Survey Name menu in the top right corner of the screen, select, for example, the 3 question IT-experience sentiment survey to monitor or start typing in the survey name.

    Summary bar of the dashboard provides a short description of the IT-experience sentiment survey.

    Field Description
    Response score
    Percent of positive responses compared to the total number of responses received.
    View the calculation of the sentiment score

    For example, you can see on the above image that the percentage of positive responses is less than 50%, so the score is red.

    Assign each response a point value, from 1 to 10, based on the number of responses.

    Legend:
    • Green displays the positive opinion of employees (7.5-10)

    • Yellow displays the neutral opinion of employees (5.5-7.5)

    • Red displays the negative opinion of employees (0-5.5)

    Response Sentiment

    Each response is assigned a point value from 1 to 10, based on the number of responses: Positive (green), Neutral (yellow) or Negative (red). For instance, for a 5-choice question (5-scale likert question) – top 2 are positive, bottom 2 are negative and the middle one is neutral.

    Responses

    Displays the total number of responses during the selected timeframe.

    Total Responsiveness
    (Regardless of Timeframe) Displays the response rate, the percentage of people who completed the survey (Total Responses) divided by the number of people you sent the survey to (Total Survey Requests):
    View the tooltip to see the values for the calculation

    These values cover the period from the survey first launch date and until the current time when you are viewing the dashboard (regardless of the selected timeframe).

  4. Step 4 You can narrow the scope of the data displayed by selecting a certain bar/date for further analysis.The view in other widgets will be filtered accordingly to show data only for the selected item.
  5. Step 5 You can limit the display of the dashboard using the menus at the top of the window.
    Field Description
    Timeframe

    You can change the start time of the data displayed in the dashboard in the Timeframe menu in the top right corner of the screen. This menu impacts all tabs available in this view.

  6. Step 6 (Optional) Export the dashboard data to Excel, Image or PDF file.
    1. a Select Download.
      For simple dashboards, at the bottom right of the screen. For advanced dashboards, on the top tool bar.
      Download a dashboard
      Note

      In Analyze dashboards, make sure you scroll down the dashboard until the end of the data. Otherwise, you might not see the Download button.

    2. b Select the required option depending on where you exporting the dashboard.
      • To download as Excel file, select Crosstab

      • To download as an image file, select Image

      • To download as PDF file, select PDF

      • To download as PowerPoint file, select PowerPoint

        Note

        Make sure you have data on a sheet. If the sheet is empty, the Crosstab menu is unavailable.

    3. c For PDF and PowerPoint only, define additional settings.
    4. d Select Download to start the process or Cancel to cancel.

      Open the file from your Downloads folder or from any other predefined destination for file downloads.