Table of contents Key Task: Monitor SLA You can monitor your compliance to service level agreements (SLAs) in any monitored application in Aternity, by viewing whether its performance exceeds its SLA thresholds. For example, a performance SLA commits that all Microsoft Outlook launch times must be less than 20 seconds. Or a vendor promises you their own SLA, and you want to verify their compliance. There are several ways to do this: To... Do this... To view a detailed summary of whether the performance of all applications fall within your SLAs View the Monitor SLA dashboard. To see if the boot times of devices comply with your SLAs View the Boot dashboard. To monitor the SLA status of the performance of Skype for Business or Lync calls Use the Call Details dashboard. To edit the SLA thresholds of an activity From Managed Applications, select the name of the application to view or edit an activity. ProcedureStep 1 Open a browser and sign in to Aternity. Step 2 Select Main Menu > Monitor > SLA. Accessing Monitor SLA dashboard View SLA Compliance in Application Performance (Monitor SLA)View the SLA Compliance of Device Boot Times (Boot)Parent topic Monitor End User ExperienceRelated conceptsMonitor Your EnterpriseRelated tasksKey Task: Monitor ApplicationKey Task: Monitor a User or Device (User Experience)Key Task: Mobile Apps SummaryKey Task: Monitor Windows Defender Antivirus Events Occurred on a DeviceKey Task: Monitor NOCKey Task: Monitor NOC - Autorefresh (Beta)Key Task: Monitor Employee Sentiment (Beta)Related informationSelf-training (external) SavePDF Selected topic Selected topic and subtopics All content Related Links
Key Task: Monitor SLA You can monitor your compliance to service level agreements (SLAs) in any monitored application in Aternity, by viewing whether its performance exceeds its SLA thresholds. For example, a performance SLA commits that all Microsoft Outlook launch times must be less than 20 seconds. Or a vendor promises you their own SLA, and you want to verify their compliance. There are several ways to do this: To... Do this... To view a detailed summary of whether the performance of all applications fall within your SLAs View the Monitor SLA dashboard. To see if the boot times of devices comply with your SLAs View the Boot dashboard. To monitor the SLA status of the performance of Skype for Business or Lync calls Use the Call Details dashboard. To edit the SLA thresholds of an activity From Managed Applications, select the name of the application to view or edit an activity. ProcedureStep 1 Open a browser and sign in to Aternity. Step 2 Select Main Menu > Monitor > SLA. Accessing Monitor SLA dashboard View SLA Compliance in Application Performance (Monitor SLA)View the SLA Compliance of Device Boot Times (Boot)Parent topic Monitor End User ExperienceRelated conceptsMonitor Your EnterpriseRelated tasksKey Task: Monitor ApplicationKey Task: Monitor a User or Device (User Experience)Key Task: Mobile Apps SummaryKey Task: Monitor Windows Defender Antivirus Events Occurred on a DeviceKey Task: Monitor NOCKey Task: Monitor NOC - Autorefresh (Beta)Key Task: Monitor Employee Sentiment (Beta)Related informationSelf-training (external)
Key Task: Monitor SLA You can monitor your compliance to service level agreements (SLAs) in any monitored application in Aternity, by viewing whether its performance exceeds its SLA thresholds. For example, a performance SLA commits that all Microsoft Outlook launch times must be less than 20 seconds. Or a vendor promises you their own SLA, and you want to verify their compliance. There are several ways to do this: To... Do this... To view a detailed summary of whether the performance of all applications fall within your SLAs View the Monitor SLA dashboard. To see if the boot times of devices comply with your SLAs View the Boot dashboard. To monitor the SLA status of the performance of Skype for Business or Lync calls Use the Call Details dashboard. To edit the SLA thresholds of an activity From Managed Applications, select the name of the application to view or edit an activity. ProcedureStep 1 Open a browser and sign in to Aternity. Step 2 Select Main Menu > Monitor > SLA. Accessing Monitor SLA dashboard View SLA Compliance in Application Performance (Monitor SLA)View the SLA Compliance of Device Boot Times (Boot)Parent topic Monitor End User ExperienceRelated conceptsMonitor Your EnterpriseRelated tasksKey Task: Monitor ApplicationKey Task: Monitor a User or Device (User Experience)Key Task: Mobile Apps SummaryKey Task: Monitor Windows Defender Antivirus Events Occurred on a DeviceKey Task: Monitor NOCKey Task: Monitor NOC - Autorefresh (Beta)Key Task: Monitor Employee Sentiment (Beta)Related informationSelf-training (external)