Previous Releases for Aternity SaaS in 2019

The Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards. Aternity SaaS had the following recent releases.

For earlier releases, see Releases in 2018 for Aternity SaaS, Releases in 2017 for Aternity SaaS and Releases in 2016 for Aternity SaaS.

What's New in Aternity SaaS October 2019 (Latest Release)

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Enterprise Dashboards New Look and Feel

  • View all relevant dashboards related to your enterprise by moving between tabs in a unified dashboards view.

    A combined view of enterprise dashboards
  • Benefit from at-a-glance content.

  • On the new Enterprise Map dashboard, view the geographical distribution of sites that report to Aternity and usage time in each location.

    New Map Dashboard

Web Activity Creator (WAC 2.0 Beta)

Create a custom activity for web applications with Aternity Web Activity Creator (WAC 2.0 Beta).
Use WAC 2.0 to create activities in IE
  • From this release, the WAC offers a simple workflow to quickly create activities directly from Internet Explorer web page, in addition to Google Chrome.

  • The WAC is an interactive Google Chrome extension that opens as a floating sidebar next to your web page.

  • Define an activity by selecting web elements that indicate the start and end of a business activity.

  • Monitor the performance of web applications and troubleshoot performance by seeing when they perform slower.

  • Those customers who want to participate in the Beta program, please contact Aternity Beta Team.

Aternity Integrates with SteelCentral AppResponse™

Integrate Aternity with SteelCentral AppResponse™ for a more holistic approach to troubleshooting slow performance in your Citrix environment.

  • Investigate end-user experience and network performance by switching between Aternity and AppResponse.

  • In Aternity, investigate Citrix XenApp server resources' utilization and top processes. All typical device questions are laid out for you: OS, network connection, top processes, memory, CPU usage, health events, latency and so on. Isolate issues which are causing slowdowns in applications hosted on that server.

  • Drill down to AppResponse to see how data center network performance and the back-end Citrix XenApp servers influence what users experience

    Switch between consoles to troubleshoot all aspects of Citrix Servers

Additional Enhancements

  • The default session timeout has been changed to 30 minutes, while keeping 3.5 hours in advanced dashboards.

  • New look and feel of the Page Load Activities screen.

What's New in Aternity SaaS September 2019

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Remediation Actions

Remediation allows IT help desk personnel to identify issues that cause problems and remotely fix them before they are escalated.

  • The Remediation functionality is now released for general availability.

  • Remediation actions can be triggered automatically (by Service Desk Alerts), manually (by IT help desk) or from external systems (by REST API).

  • Access our public repository for the most common remediation scripts.

  • Secure scripts with a digital signature.

Learn more.

Data Retention

Aternity provides longer data retention for its major dashboards allowing monitoring and viewing your historical trends for longer periods of time.

  • Set the timeframe further back, with new longer data retention times.

  • 90 days for Enterprise Summary, Monitor Application, Troubleshoot Application, Device Health, Commonalities Applications / Business Activities, and for Troubleshoot Activity.

Analyze Your Device Health during the last 30-days

Agent 12 (Controlled Availability)

To get Agent 12 and leverage its exciting new functionality, contact Aternity SaaS Administration. Here are some major capabilities:

  • Support for remediation actions. You can initiate remediation remotely on end user devices.

  • Monitor web applications in Firefox ESR 60.4

  • Create custom health events to extend health monitoring.

  • Leverage PowerShell technology to detect anything you need.

Learn more.

More Enhancements

  • Analyze Custom Data (Advanced) dashboard can now present an aggregated data as hourly or daily sums.

  • Analyze Remediation (Advanced) dashboard provides new dimensions for analysis.

  • You can view Aternity Agent processes in the Process Resources (Advanced) dashboard and with REST API.

  • Explore many new tours and videos in the Product Tours panel.

  • New look and feel allows intuitive and easy access to the enterprise dashboards, such as Enterprise Summary, Device Health, Boot, and others.

What's New in Aternity SaaS August 2019

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Define variables when creating remediation actions (optional)

An optional usage of input parameter enhances remediation action capabilities. It raises the number of possible remediation actions while minimizing the amount of required scripts. You can use a variable as your input parameter to perform a single action in multiple cases. For example, you can now create a script for restarting services and define that the name of the service is your input parameter (variable). So that you can modify the name of the service every time you want to restart some service. Another example, if you have a remediation action that uninstalls malicious apps, you might have the name of an application as a variable.
Define the parameter and use one script for multiple actions

Learn more.

Improvements in PII and Privacy

Aternity cares about and safeguards your end user privacy by focusing on performance measurements. It stores PII (personally identifiable information) for short periods only, solely for the purposes of troubleshooting problems in user experience.

If you want to remove some PII from Aternity, you can send email to Aternity SaaS Administration specifying what user-specific PII fields you need to encrypt. With this setting, the server encrypts PII data that Agent transfers consistently over secured network (HTTPS) from Windows devices. You can still associate several performance problems with the same hostname or user, but you would not know the real-world name of the user who has those problems.

  • Aternity was fully compliant with data protection regulations and GDPR when it came out last year. In this release, we added additional capabilities.

  • Administrators can configure what fields to encrypt and what to keep visible. For details, contact Aternity SaaS Administration.

  • Only users with appropriate permissions can view the encrypted fields and search for the data by the real-world name.

  • Users can supply encryption key to apply encryption to their data.

Learn more.

New Attributes

Aternity enhances the data collected from the devices on a regular basis. This data helps troubleshoot issues and analyze trends.

  • New attributes include: Device Serial Number, MS Office language, OS Free Disk Space, Antivirus Vendor, and Machine Power Plan.

  • View all attributes in the Device Details dashboard.

Learn more.

Explore our library with many new dashboards

Aternity provides an extensive and ever-growing library with dashboards which cover multiple categories and use cases.

  • Use dashboards from the library to monitor and measure performance of your organization to make smarter data-driven decisions.

  • Recent additions to the library include: Licensed Component Inventory, Troubleshoot Application Crashes, BSOD causes, Application Baseline Overview and more.

  • Suggest your own dashboards to the library.

  • Subscribe to a library category to get instant access to new dashboards in that category or sort by “Last modified” to see new dashboards.

Learn more.

Delete obsolete Service Desk Alert (SDA) rules

In previous releases you could only disable unnecessary SDA rules. Starting this release, it is possible also to delete the rules you do not use.

Delete rules that you do not need anymore

Learn more.

An early access to Agent for End User Devices 12.0.1

Aternity is excited to announce the early access of Agent for End User Devices 12.0.1 which provides the following capabilities:

  • Support for creating custom health events and assigning automatic remediation actions to these events

  • Agent reports a special event in case custom health events are not properly raised.

  • Support for monitoring in Firefox ESR 60.4

  • Detection of applications installed via SCCM module without the possibility to uninstall them and displaying them in the Installed software dashboard.

  • Support for Remediation actions
    • Supports scripts' input parameters

    • Supports silent remediation actions run (without end-user confirmation)

    • Supports scripts' signing policy

    • Supports Trusted Root Certification Authorities store

Learn more.

Anomaly Detection Enhancements

Added support for detecting browser's anomalies. You can be notified about low usage or increase in crashes of a browser and of the applications that used this specific browser. Learn more.

More Enhancements

What's New in Aternity SaaS July 2019

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.
This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.
View What's New in Aternity SaaS June 2019 on YouTube

Customize Your Data

Aternity introduces extensive customization capabilities for performance metrics.

  • Add to Aternity any performance metrics you want to collect.

  • To add your performance metrics to Aternity, contact Aternity SaaS Administration and provide details of the measure you want to collect.

  • See custom metrics in the new Analyze Custom Data (Advanced) dashboard.

Analyze your custom measurements in the advanced dashboard

Learn more.

Customize Health Events

Aternity introduces extensive customization capabilities for health events.

  • Add custom health events to Aternity to easily and quickly troubleshoot any issue with devices in your organization.

  • You can detect anything with PowerShell scripts. For example, whether the recycle bin or any other folder on the PC exceeds its allowed size, if there are too many very large messages in Outlook, or anything else you want to detect.

  • Adding custom health events with PowerShell scrips applies only to end-user devices with Agent 12.0.1 or later and only for customers who participate in the Beta program. Contact Aternity Beta Team.

  • To add your scripts to Aternity, contact Aternity SaaS Administration.

  • See custom health events in the existing dashboards or with REST API.

  • See all health events on the Device Health dashboard

Learn more.

Monitor Business Location

Get an Enterprise Summary per Location. The Monitor Business Location dashboard allows an easy and quick view of data from a required business location.

  • The filtered dashboard shows data by location.

  • Easily get metrics from a specific business location.

  • Drill down to other related dashboards and immediately get the filtered data, with no need to search for the required location again and again in each dashboard.

  • Search for location name and get Enterprise Summary for that business location.

  • Filter dashboards by business location and save them.

  • Monitor all applications in your organization in a certain business location

Learn more.

Search Options Enhancements

Aternity provides an extensive search engine. Powerful search options save your time and help you find the relevant dashboard fast.

  • The search supports @.

  • Search for a device using its IP address.

  • Search for an application using its process name.

  • Search for business locations.

  • Search for a user with email address or a full name.

    Search using email address

Learn more.

Other improvements

  • Anomaly Detection has been released for general availability.

  • Add your organization logo when sending remediation requests.

    Add organizational logo
  • Explore new dashboards in the library with solutions for your key use cases.

What's New in Aternity SaaS June 2019

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.
This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity
View What's New in Aternity SaaS June 2019 on YouTube

Anomaly Detection Enhancements

As part of the beta program, you as an administrator can enable anomaly detection and set up email notifications for anomaly alerts.

See all application-related incidents in one view, including both performance incidents and detected anomalies.

  • Identify a significant change in application behavior, such as low usage of applications or increase in application crashes.

  • Explore your data in the Troubleshoot Incidents dashboard which provides a quick glance at all incidents in your organization (learn more).

    View all incidents in your organization
  • Enable and configure anomalies detection by yourself in the Alerts configuration screen (learn more).

    Alerts and Incidents Configuration Screen
  • View the detected anomalies, such as low usage of applications or increase in application crashes, in the Incidents dashboard (learn more).

  • Drill down to an incident-specific dashboard to see more details.

    Browse to the open incident for further investigation

New Location Mapping Method

The new Location Mapping configuration screen allows administrators to override the default location mapping.

  • Choose the appropriate site mapping method for your organization.

  • Assign site locations either using Active Directory (default) or from subnet ranges.

  • Use subnet range to assign location names for mobile and MAC devices.

  • View warning messages about unmapped sites and sites without geographic locations.

Select the method for site mapping

Learn more.

A Unified Dashboards View for Data Investigation Optimization

See all info relevant to a single user/device by moving between tabs
  • View all relevant dashboards related to a single device or user by moving between tabs in a unified dashboards view.

  • At-a-glance content and ease of use in quickly locating data.

  • Get faster access to measurements from different dashboards that need your attention.

  • A simple view to visualize multiple attribute correlations from different dashboards.

Other improvements

  • You can run remediation actions using REST API while connected from ticketing systems or for mass healing. Learn more.

  • New REST API (REMEDIATION_ACTIONS_RUN_RAW) provides the list of all executed remediation actions and their statuses (learn more).

  • New screen for configuring Service Desk Alerts available: Alerts screen.

    Configure Service Desk Alerts
  • Skype for Business Calls dashboard displays calls and streams, where one call can consist of one or more streams (learn more).

    The Analyze Skype for Business Calls dashboard

What's New in Aternity SaaS April 2019

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.
This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.
View What's New in Aternity SaaS April 2019 on YouTube

Service Desk Alerts Enhancements

Enhance Device Health Monitoring by creating and customizing new Service Desk Alerts.

  • Aternity sends alerts when health event occurs according to the rules you configure.

  • Proactively add more alerts.

  • Configure rules in the Service Desk Alerts screen which trigger an SDA.

  • Create as many rules as you need in the Service Desk Alerts screen to automatically trigger actions, based on your criteria (for example, sending emails or executing different remediation actions for different locations).

Learn more.

REST API v2 is now available

REST API v2 provides more functionality and improved syntax creating better user experience..

The latest REST API version supports more functions, provides new columns and better performance. With the latest version you always extract all available data and keep abreast of Aternity REST API developments.

  • Monitor more attributes with REST API v2.

  • API column names have been modified

  • New API column names have been added.

  • Create more conditions for filtering using startswith and endswith functions.

  • Use a client-side script to seamlessly synchronize the Aternity data with external systems. The script provides fully-automated data synchronization for unlimited amount of data
  • Non-versioned URL represents the default API version. For example, <base url>/<API_NAME>.Currently, the default is v1.0

  • For viewing, use <base_url>/latest/API_NAME.

    For integrations, use <base_url>/<version number>/API_NAME (for example, <base_url>/v1/API_NAME, or <base_url>/v1.0/API_NAME, or <base_url>/v2/API_NAME, or <base_url>/v2.0/API_NAME).

  • Time zone selection is available with REST API v2.

  • Use a client-side script to seamlessly synchronize the Aternity data collected using REST API with external systems, like applications, platforms, and databases. Aternity provides a sample script that uses the REST API synchronization feature. Using a full sync stream is a fast and simple way for application integration when it comes to high data volumes and retaining the performance capability. (learn more).

    Contact the Aternity Beta Team to obtain this functionality.

Learn more about REST API v2 functions and how to synchronize the Aternity data with external systems.

Other improvements

  • Integration Settings screen has undergone design changes and has a new look and feel. It is now split into separate tabs (learn more).

  • Initiate remediation actions silently, without user confirmation (learn more).

    Disable to silently initiate remediation actions on end user devices
  • Troubleshoot Remote Display dashboard provides longer retention times and a histogram of a weighted average latency of activity response times in different locations. (learn more). You can access data in this dashboard (retention) going back up to 30 days.

    The Troubleshoot Remote Display dashboard
  • This version adds a new REST API that enables you to see the baseline and detection threshold values for the selected activities (BUSINESS_ACTIVITIES_BASELINES) (learn more).

  • Timeframe support in the web link that directs you to the Troubleshoot Device or User Experience dashboard (learn more).

What's New in Aternity SaaS February 2019

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

View "What's New in Aternity SaaS February 2019" on YouTube

Time Zone Support (Beta)

With Time Zone Support, you have the option of changing the time zone for your account. To be the first to use this new feature, contact Aternity Beta Team.

Changing account time zone allows you to view dashboards, summaries, and queries in the time zone of your account, and not of the Aternity server.

With Time Zone Support, if applies:

  • Dashboards will present an aggregated data in the local time zone of the account.

  • The accounts will automatically adjust for daylight saving time.

  • Historical data will be converted and displayed in the account time zone.

  • REST API queries will return results in the account time zone.

  • Timeframe will display data in the time zone of the user account (and not of the Aternity server).

Contact Aternity Beta Team to obtain this functionality. In the request to set your local time zone, please specify the IANA Time Zone Name of your account. For example, Australia/Melbourne is the correct format, but not GMT+11. IANA format allows setting the correct time zone for different locations around the globe in order to reflect daylight-saving rules. Each location has a specific DST rule and schedule.

Library Enhancements

The Aternity Library is a powerful tool for resource-sharing and saving users precious time. You can now suggest your own dashboards for publishing in the Aternity dashboard's library.

  • The amount of content in the library grows significantly with more dashboards presented to all.

  • Send your suggestions to Aternity SaaS Administration. Once you shared the dashboard with somebody else, you can suggest it for adding to the library.

  • Let other people benefit from your contribution. When other users open that dashboard in their account, it shows the relevant data of that account.

Learn more.

User Feedback

Use the Feedback button at the side of the screen to send your feedback on that dashboard and functions, performance and workflow. Alternatively, go to the Help menu at the right upper corner of the screen and select User Feedback.

  • Rate your experience with Aternity.

  • Answer questions and help us improve your experience.

  • Enter your comments or ideas in the text box.

  • Submit feedback.

Fill in your feedback for Aternity dashboards

Select Do not show again to remove the icon from the screen.

To remove the Feedback button, click Close (X).
Remove the Feedback button from the screen

To show or to remove the feedback icon from the screen, you can always go to the Help menu at the right upper corner, click Give us Feedback and then select or deselect the Do not show again check box.

Open Feedback from the main menu

Additional Enhancements

  • In Advanced dashboards, the Timeframe drop-down menu is now at the top right corner of the screen and serves all multiple widgets in the dashboard. Use it to change the start time of the data displayed for each widget in advanced dashboards if necessary.
    Limit the view by setting the timeframe in the right upper corner of the screen

    If you previously defined the timeframe filter manually by dragging the Timeframe measure to the Columns and Rows bar, delete it to prevent duplications (right-click on the filter and select Remove).

  • Licenses are now automatically updated in the system every 24 hours. You can see all your deployment licenses in the License Provisioning screen.
    See all available licenses, their expiration dates and types, and the number of units in each one

    As account administrator you can now update licenses by yourself without waiting for Aternity SaaS Administrator.

    Add Serial Number that defines the license expiration date, the amount of license units, and more
  • There are new attributes like SLA, Last Reboot Time, and Last Boot Duration in the advanced dashboards.
    Customize dashboard and analyze data using SLA attributes

What's New in Aternity SaaS January 2019

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Remedy End User Devices Remotely

In order to reduce the number of IT tickets and improve user experience, Aternity developed the Remediation feature. Remediation allows IT help desk personnel to identify issues that can cause problems and remotely fix them before they are escalated. Running remediation actions remotely resolves performance issues on end user Windows devices by one-click reducing the problem-solving time and the risk of human errors. Remediation actions can be triggered automatically based on Service Desk Alerts, manually by IT help desk personnel or from external systems using REST API. For example, identify that a user has low disk space and trigger the Empty Recycle Bin action before end user is out of disk space, or stop Windows service that should not run on the device.

Contact Aternity Beta Team to obtain this functionality.

  • Install Agent for End User Devices 12 that supports this functionality.

  • Remediation actions can be triggered automatically by Service Desk Alerts.

    Assign an automatic execution of remediation action to service desk alerts

    Learn more.

  • Remediation actions can be added and executed manually from the Remediation screen.

    Run remediation actions manually

    Learn more.

  • Execute remediation actions manually and view their correlation with health events using the Device Events (Beta) dashboard.

    Run remediation actions manually and view their correlation with other health events

    Learn more.

  • Analyze all remediation actions and their states on a new Analyze Remediation dashboard.

    Analyze all remediation actions and their states

    Learn more.

Enhanced Monitoring in Firefox ESR 60.4 (Beta)

Agent for End User Devices 12 provides full web monitoring support starting Firefox ESR 60.4.

Edit Activity to set a Manual Threshold for Detection

Users with privilege to edit activity can determine which detection method to select per activity.

Choose detection method to affect the activity score in the dashboards. You can choose the following methods:
  • Manual Threshold: You can set your performance targets for activity response by selecting Major and Minor threshold values. This method allows an absolute (not relative) measurement, as it does not refer to trends or baselines.
  • Automatic Baseline: Aternity default detection method (baselines) that defines thresholds automatically by the system. This method relies on a normal distribution curve, discarding any data which is too erratic. When this method is selected, you can see the current baseline global values in brackets (read-only).
  • Automatic Detection AND Manual Threshold: Select this method when the baseline is not yet measured or when you need to protect the baseline (values are very small).

    Learn more about activity scores in Aternity.

    Set detection method to an activity to monitor its performance score

Apply detection method to several activities using Bulk Actions.

Apply Bulk Actions to several activities

Learn more.

New Favorites Menu

You can now save your frequently used dashboards under Favorites and quickly get it by one click.

  • To keep dashboards under Favorites, bookmark them in the Main Menu or when saving.

    Two ways to save dashboards under Favorites
  • Easily access your dashboards from the Favorites menu.

  • Decide where to save dashboards and how to open them, from the Main Menu or from Favorites.

  • To remove a dashboard from Favorites, click on the icon next to the dashboard name.
Two ways to remove dashboards from the Favorites menu

Product Tours and Videos

The Product Tour panel has now a new look and feel. It allows adding more tours per category (tab), supplies an easy way to navigate to the relevant tour, and makes it easy to distinguish between tours and video clips.

  • Browse between tabs to select the tour and explore Aternity's value.

  • Watch videos from the Riverbed YouTube channel about SteelCentral Aternity™ and the value it brings directly from Aternity.

  • Hover over the thumbnail to see the tour description or to start playing video.

Select Product Tour or Video Clip to watch

Learn more.

Additional Enhancements

Enhancement Description
ServiceNow Integration While establishing a connection to ServiceNow, you can verify if the login credentials you entered were correct and whether the connection can be established. To perform verification, select Verify after entering credentials.
Verify login credentials you entered

Learn more.

iOS SDK

A new version of Aternity iOS Mobile SDK supports iOS 12. It allows an enhanced monitoring with the API and investigating a mobile's slow WiFi connection.

Android OS SDK

A new version of Aternity Android Mobile SDK supports Android 9. It allows an enhanced monitoring with the API and investigating a mobile's slow WiFi connection.