Previous Releases for Aternity SaaS in 2020

The Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards. Aternity SaaS had the following recent releases.

For earlier releases, see Releases in 2019 for Aternity SaaS, Releases in 2018 for Aternity SaaS, Releases in 2017 for Aternity SaaS and Releases in 2016 for Aternity SaaS.

What's New in Aternity SaaS July 2020

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Zoom Meetings Monitoring (Beta)

Aternity allows monitoring and reporting on the meetings held in the Zoom application and introduces the new advanced dashboard for analyzing those meetings. This dashboard includes many meeting-specific measurements and advanced attributes.
Analyze Zoom Meetings
  • Get to know your users' experience with Zoom for optimizing employees collaboration.

  • Improve meetings' audio/video quality in your organization and boost remote work productivity.

  • For more details and to register for Beta Program, contact Aternity Beta Team.

Learn more.

Dashboard Enhancements

  • Drill-down from the Benchmark dashboards to your specific dashboards for further analysis.

    Open Benchmark, right-click on You and then select the link to the required dashboard
  • Use the renewed Activity Resource Analysis dashboard to see all activities on one timeline together with all the device-related events which occurred while the activity took place during the dashboard timeframe. Access the dashboard by moving between the following tabs: Troubleshoot, User Experience, Device Details, Device Events or from the following dashboards:
    • Boot Analysis dashboard (the Devices section).

    • Device Health dashboard (the Devices section).

    • Desktop Reliability dashboard (the Devices section).

    • Device Inventory dashboard (the Devices section).

    • Troubleshoot Remote Display dashboard (the Client Devices section).

    • Commonalities Analysis dashboard (the Worst Users section).

    Open the Activity Resource Analysis dashboard

    Learn more.

  • Access advanced dashboards via the Create Your Own Dashboard menu.
    Create multiple widgets using various data sources for deeper analysis side by side
  • More data sources for creating dashboards and designing widgets (Webex, Zoom, Microsoft Teams, and File Download).

    To access a data source, go to Main Menu > Analyze > Create Your Own Dashboard > Select a data source.
    Select a Data Source to create a widget and analyze your theories

    Learn more.

New Attributes

Aternity enhances and improves data analysis on a regular basis to provide more value. More attributes have been added to Applications, Business Activities, Device Health and Boots data sources:

  • User Connection Location and Device Connection Location attributes assist in analysis when working remotely from home, using VPN, being completely off-site or logging in remotely to a VDI or a physical device left in the office.

  • Is Device Used Remotely attribute distinguishes a device used locally from a device to which a user connects remotely.

  • OS Bitlocker Protection Status, Active Subnet, Serving Device Domain and OS Free Disk Space attributes, as well as additional custom attributes for greater flexibility.

For more information see the Glossary and the Collected data articles.

New Aternity Support Community

Aternity Customer Support launched a new Support Community portal to service our customers. The new site will serve as the primary repository to provide customers access to Ask Questions, Submit Cases, Knowledge Base, Product Downloads, Asset Management, Submit an Idea, License activation and more.

Download the product package, open a ticket or browse to any other area that interest you

Learn more.

Additional Enhancements

  • Validation Tool for PowerShell scripts usability improvements as part of Agent 12.0.5 release (learn more).

  • Local time zone support in REST API.

  • Webex REST API support (learn more).

  • Additional data sources for multi-selection and designing widgets (Zoom, MS Teams, File Download, Webex) (learn more).

  • We invite you to register for the Insights program in order to receive periodical emails with insights from your account (learn more).

  • Starting now it is possible to save views with State and/or City filters.

    This issue has been resolved by changing REST API field names: City and State column values used to be Country\State\City, but starting July release they will be Country/State/City. If you have started querying data for location names (like State eq USA\California), you need to change your filters (State eq USA/California). If you have started syncing data with an external system, you might see two different values for the Country/State/City fields: with a backslash until certain date and with a slash starting certain date.

What's New in Aternity SaaS June 2020

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Create Your Own Dashboard Using Multiple Data Sources

Aternity enhances the process of data analysis and provides more value.
  • Usability improvements for the Analyze dashboards menu.

  • Access advanced dashboards via the new option Create Your Own Dashboard.

  • Analyze data from different sources side by side.

  • Create advanced dashboards with multiple tabs with a lot of great information.

  • Customize an advanced dashboard using different data sources in a single dashboard.

Select data source for the first widget and if necessary add more widgets

Online Help Portal Enhancements

Our Help Portal has undergone some significant improvements. There are many new updates on Aternity’s online help.
  • To make the search results look friendly, we group the articles with identical title and show the latest release by default.

  • It’s now possible to select whether to download only the topic you are reading or the whole publication.

  • The progress bar has been added to see the PDF download status.

  • Filters help you to quickly locate the right product and version. If you cannot find the necessary topic, check the filters and adjust them.

  • We will appreciate it a lot if you log in and send us a feedback. This will help us improve and provide a greater value to you.

New Agent for Windows Devices is Now Released

  • Agent 12.0.5 for End User Devices is a new Release Candidate. To get an Agent, please contact Aternity SaaS Administration

  • In parallel, Agent 12.1 is still in Beta and currently in phase 3 which includes Webex call quality monitoring, MS Teams call quality and Edge monitoring. To participate in Beta Program, contact Aternity Beta Team.

Other Enhancements

  • BSOD KPI has been added to the DEM-Q to measure how well you perform.

  • Administrators can quickly find values by filtering on one or more columns of data in the Users and Manage Saved Dashboards screens

  • We invite you to register for the Insights program in order to receive periodical emails with insights from your account

  • The library has been enhanced with new dashboards. Sort the dashboards by Last Modified to easily locate the latest additions

  • Zoom Meetings quality monitoring is under development. For more details and to register for Beta Program, contact Aternity Beta Team.

What's New in Aternity SaaS May 2020

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Aternity Insights into Employee Experience

Aternity collects a very rich set of data from all the devices and across multiple customers. As part of our artificial intelligence (AI) and machine learning (ML) initiatives, we are launching the Insights project.

We provide insights from the data we collect to help you drive better analysis and decision-making process. The project is in its early stage and we invite customers to join us in the design phase. Customers who register will join the beta program and will receive insights emails periodically.

Data Restriction and Access Control (Beta)

Aternity introduces an access-control mechanism helping you in securing your company's sensitive data.

Aternity enables data restriction by tagging certain users or group of users and defining what data they are allowed to view. As Administrator of Aternity, when adding or editing users in Aternity, you can choose what data restriction value to assign to each user or group of users. This enables you to separate users' data by country or region to comply with data privacy regulations.

Allow user to see only limited data
  • We help you comply with regulatory requirements for privacy in your business.

  • Aternity console users have access rights only to the information they are allowed to see.

  • Restricted users can view only a limited number of dashboards (mainly a single device and Analyze dashboards which are NOT Advanced).

  • To configure Role-based Access Control (RBAC), contact Aternity SaaS Administration. Learn more.

Monitor Collaboration Tools’ Performance, Usage and Call Quality

Aternity has enhanced its monitoring capabilities for the most common collaboration tools.

  • Skype for BusinessAternity offers out-of-the-box monitoring for calls quality and process resources, including built-in dashboards for viewing and analyzing results. Learn more.

  • Aternity added the following applications as out-of-the-box managed applications and monitors their launch times and process resource consumption:

We added a new category in the dashboard Library called Collaboration Tools, check the cool new dashboards added.
Analyze collaboration tools usage in your organization

Additional Enhancements

  • View the usage and performance of all monitored mobile apps in the new Mobile Apps Summary dashboard available in the library.

  • Use the new REST API (ANOMALY_DETECTION_INCIDENTS) to view the list of anomalies in applications' behavior, including their type and state.

  • Use the new REST API (TEAMS_CALLS_RAW) to collect the diverse measurements of calls made by using MS Teams.

  • Use the search box in the Main Menu to quickly locate a dashboard.

  • If you are Administrator of Aternity and your account license expires soon, you will see the icon on the top of the main screen that reminds you about the expiration date and allows adding the serial number on time.

What's New in Aternity SaaS April 2020

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Benchmarking

Use our new Digital Experience Management Quadrant (DEM-QTM) dashboards to see how the performance of your business compares to others in the same market from among our customers.

  • Compare your devices health and user experience to industry standards.

  • Analyze operating systems stability level and crashes in different regions and know where you stand.

  • Compare application performance scores in your company to others in the industry.

  • To see your company on the dashboard, define the industry and company size under My Account.

See distribution of various Aternity customers as of device health and application performance

Learn more.

Fill Our Survey

We appreciate if you let us know what you think about Aternity. Please take a few minutes to evaluate Aternity on the user-generated survey site G2.com

IT Service Desk

Maximize the effectiveness of your Service Desk and bring more value to your customers.

  • Define your own rules for the statuses in the Device Checklist according to your company standards

  • As administrator, you can grant permissions to view the dashboard, to fix issues remotely, and to manage statuses.

  • Hover over an item in the checklist to see how its status has been calculated. Note that this functionality is available ony for those statuses you added or changed their rules.

Define the required rule for an item status in the Device Checklist

Managing Your Remote Workforce

Aternity strives to support businesses during these difficult times. Here are some ideas on how Aternity can help you manage the impact of the crisis on your business.

  • Assure end user experience, critical application performance and productivity during periods of significant operational change.

  • Monitor end-user experience of employees who work from home using VDI, VPN and other collaboration tools.

  • Monitor and proactively improve use of collaboration tools such as Skype for Business and Teams.

  • Gain better visibility on your workforce, including statistics of work from the office, home or on VPN.

  • Navigate to our new Remote Workforce section in the Dashboard Library to get more ideas about how Aternity can help. To learn more, read our datasheet.

New Dashboards in the Library

Our library is constantly being updated with new dashboards. The Aternity Library is a powerful tool for resource-sharing and saving users precious time. Explore our library of dashboards designed to help you with key use cases. Recent additions to the library include:

  • Windows 10 Internet Connectivity Issues - Lists devices with the problematic MS patch that require attention.

  • Collaboration Tools Overview - Shows usage and performance of Zoom, Webex, and other tools used in your organization.

Sort the dashboards by Last Modified to easily locate the latest additions.
Use new dashboards to find connectivity issues and to analyze usage of collaboration tools

Other Enhancements

  • Analyze WiFi speed and signal strength using the new advanced dashboard.

  • Configure the integration with Microsoft Teams by yourself.

  • Analyze Mobile Apps Usage, HTTP Performance, and Data Volume using the new advanced dashboards. Note that Monitor Mobile Apps dashboard is end of life.

  • Starting May, the SDA email alerts will be sent from a different email address using aternity domain.

  • Agent for Mac that supports Catalina (MacOS 10.15) has been released for GA.

  • Improved search and usability by grouping users in the Users settings screen.

    To make the list of users shorter, easier to search, and more user-friendly, this release introduces three new tabs in the Users screen that group all users by their domain: account users, SSO group users and users that belong to the @aternity.com domain.
    Easily locate the required user by moving between tabs and filtering Account Names

What's New in Aternity SaaS March 2020

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

The article includes the following sections:

Managing Your Remote Workforce

Aternity strives to support businesses during these difficult times. Here are some ideas on how Aternity can help you manage the impact of the crisis on your business.

  • Assure end user experience, critical application performance and productivity during periods of significant operational change.

  • Monitor end-user experience of employees who work from home using VDI, VPN and other collaboration tools.

  • Monitor and proactively improve use of collaboration tools such as Skype for Business and Teams.

  • Gain better visibility on your workforce, including statistics of work from the office, home or on VPN.

  • Navigate to our new Remote Workforce section in the Dashboard Library to get more ideas about how Aternity can help. To learn more, read our datasheet.

Creating Dashboards with Multiple Tabs

Aternity provides an exciting feature with lots of opportunities for data analysis. If you create multiple dashboards within an advanced dashboard, Aternity will display it as a dashboard with multiple tabs next time you access it.
  • Arrange data in several sheets and dashboards that may be interrelated to each other and as a whole.

  • Analyze data following a predefined path of tabs.

  • Jump to any tab for deep analysis.

  • Each tab can be based on a different view or the entire dashboard can be based on the same visualization seen at different stages, with different filters.

  • Share your new dashboards to the Aternity library for the benefit of the entire community.

  • Rename the tab titles, if necessary.

Create multiple tabs within a single dashboard for a convenient analysis flow

Learn more.

Analyze Microsoft Teams

Aternity provides the new capability to monitor and report on the calls in Microsoft Teams and introduces the new advanced dashboard for analyzing those calls. This dashboard includes many call-specific measurements and advanced attributes.
  • Get to know your users' experience with MS Teams for optimizing employees collaboration.

  • Improve meeting audio/video quality in your organization.

  • To monitor Microsoft Teams, install Agent 12.1. To get the Agent, please contact Aternity Beta Team.

Learn more.

Monitoring Web Applications in the New Microsoft Edge

Aternity automatically monitors the performance of web applications in the Microsoft Edge, a Chromium-based browser.

  • Correlate the performance of custom activities or page load activities with different browsers: Chrome, IE, FireFox, and Chromium-based Edge.

  • Diagnose web application performance issues proactively.

  • To monitor the New Microsoft Edge, install Agent 12.1. To get the Agent, please contact Aternity Beta Team.

Monitoring of File Downloads in Google Chrome

Aternity introduces the new advanced dashboard for analyzing File Downloads.

  • Analyze file downloads quality in Google Chrome.

  • See the file transfer time, speed, or size and its impact on efficiency in your organization.

  • Customize your Aternity dashboard to show the relevant information to your business.

  • To monitor the File Downloads, install Agent 12.1. To get the Agent, please contact Aternity Beta Team

Analyze the downloaded files

Learn more.

What's New in Aternity SaaS February 2020

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.
View What's New in Aternity SaaS February 2020 on YouTube

Agent 12.0.x Monitoring Enhancements

New Agent 12.0.2 for End User Devices has been released for general availability. It includes several resolved issues from earlier Agent 12.0 and 12.0.1 versions. Agent 12.0.x supports the following capabilities:

  • Executing remediation actions to resolve issues on devices.

  • Creating custom health events.

  • Monitoring in Firefox ESR 60.4 and above.

Learn more.

Aternity IT Service Desk Dashboard (Beta)

IT Service Desk Dashboard allows the enhanced customization capabilities to match your company preferences. This maximizes the effectiveness of IT Service Desk and brings more value for customers.
Configure Rules for the Device Checklist
  • Customize the content of the Device Checklist.

  • Create rules for green, yellow, and red indicators to draw maximum attention.

    Configure Device Checklist following your organization policies
  • Quickly troubleshoot and improve the health of devices in your company.

  • Customers who want to participate in the Beta program, please contact Aternity Beta Team.

New Advanced Dashboards and REST API

Enjoy new experiences in data analysis.

  • New advanced dashboard for analyzing Remote Display Latency (learn more).

    Compare Remote Display Latency on different devices and in different locations
  • Get the same data using REMOTE_DISPLAY_LATENCY REST API with the required aggregation type (RAW/HOURLY/DAILY).

  • Recent additions to the library include: The Devices w/o CryptoAPI Security Update dashboard (Locate the devices that can be at a critical security risk) and the Software License Cost Reduction dashboard (save money by removing unused licenses for those who don't use MS Visio or MS Project).

Other enhancements

  • Account administrators can now manage all saved dashboards (learn more).

  • Aternity sends event WiFi Security Failed if a device failed to connect to a WiFi network due to security and authentication issues.

  • If you'd like to know in advance about the expected downtime, contact Aternity SaaS Admin to register for automatic notifications.

What's New in Aternity SaaS January 2020

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Aternity Fresh New Look as an Independent Business

Our new branding reflects our new approach as an independent business with the market-leading, enterprise-class Digital Experience Management platform.
  • Check out our new website at www.aternity.com and follow us on LinkdIn.

  • We’d like to feature YOUR company on our website. Let us know if you’d like to share your success with the world!

  • Use the new email domain name (@aternity.com) to reach out to SaaS administrator.

  • We’d appreciate your feedback on the product. Use the Feedback button in the product to let us know what you think of Aternity.

  • Share our new free trial available on our website with friends or colleagues.

    View our new website

Web Activity Creator (WAC 2.0 Beta) - Additional Features

WAC is an interactive Google Chrome extension that allows defining activities by selecting web events to indicate the start and end of business activities. WAC 2.0 offers a simple workflow to quickly create activities directly from either Google Chrome or Internet Explorer web browsers.
  • From this release you can indicate the end of a business activity upon multiple events.

  • Activity creation collaboration allows different users from the same account to view and edit the same activity.

  • To get WAC 2.0, contact Aternity Beta Team.

Learn more.

New Advanced Dashboards and REST API

Enjoy new experiences in data analysis
  • New advanced dashboard for analyzing boot processes (Boot (Advanced)). Learn more.

  • New advanced dashboard for analyzing boot components (Boot Components (Advanced)). Learn more.

    Analyze windows components boot duration time
  • New REST API for Boot components (MACHINE_BOOT_COMPONENTS).

Other improvements

  • Added support to display the metrics of enterprise applications (usage time, hang time, wait time, activity score, and response time) as locations on the map dashboard.

  • Added support for new attributes, including Battery Capacity Health, BIOS, SCCM.

  • If you'd like to know in advance about the expected downtime, contact Aternity SaaS Admin to register for automatic notifications.

  • Agent 12.0.2 has been released for general availability. Learn more.