What's New in AternitySaaS November 2021 (Latest Release)

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

Announcing Aternity User Journey Intelligence Availability

We are pleased to provide our customers with the full spectrum DEM for Customer Service Management.

  • Track the digital experience of every user at each step of the journey across your site

  • Follow every path your customers take on your website, guide users along the highest converting paths and optimize the ones that cause drop-offs

  • Monitor actual employee experience for every type of business-critical application your employees use to support customers

    Aternity User Journey Intelligence
  • Associate user journeys and performance to revenue, conversion rate and abandonment rate to optimize business results

  • Cost-justify improvements where poor experience results in drop-offs

  • Prioritize optimizations by web page, device, browser, geography, user persona, traffic source and medium, etc.

    Aternity User Journey Intelligence
  • Proactively detect performance by running synthetic monitoring tests across our global network or from within your site

  • Optimize web page performance to ensure the most important content loads first, with aggregate performance waterfalls, web page filmstrips and screenshots

  • Identify and resolve issues with the user session by observing and recording every single user interaction with the application

  • Find the slow JavaScript functions that are causing negative user experiences and page-locking code

    Aternity User Journey Intelligence

Learn more.

New Insight for Not Rebooted Devices

The new insight informs you about devices that have not rebooted for three weeks and need your attention

  • Drill-down to the dashboard to view the list of devices that might be vulnerable

  • Reboot to comply with security patch releases

  • Reboot to make your computer faster and boost its performance

  • You can use a remediation action to reboot devices

Internet Service Provider (ISP) Collection Improves Troubleshooting

For remote workers, regardless of whether the user is on the VPN or not, Aternity reports the actual ISP and geo-location (State/City/Country fields are populated based on physical location/IP).

Knowing device physical location and whether it is on the VPN or not while performing activities, makes it easier to understand where the problem is.

  • Support for ISP attribute in Device Details

  • Support for Device_ISP field in Custom Data and MS Teams Calls REST API views

SaaS Support Notifications in the Aternity Support Portal

As part of on-going efforts to be proactive to notify our SaaS customers of any issues or upcoming maintenance, we have implemented a dedicated announcement widget on our Aternity Support Community portal. Log in here. The purpose is to notify our SaaS customers of the following:
SaaS Notifications
  • Outages or on-going performance issues

  • Planned system maintenance where server downtime is needed

  • Upgrade schedule

Other Enhancements

  • Improvements to Create Your Own Dashboard, including additional formatting and sorting capabilities.

  • New attributes added to MS Teams Calls REST API.

  • Agent 12.1.4 for Windows devices is now a Release Candidate. To get the Agent, please contact Aternity SaaS Administration.

  • Agent 3.5 for MAC devices is now generally available. Learn more.