Previous Releases for Aternity SaaS in 2021

The Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards. Aternity SaaS had the following recent releases.

For earlier releases, see Releases in 2020 for Aternity SaaS, Releases in 2019 for Aternity SaaS, Releases in 2018 for Aternity SaaS, Releases in 2017 for Aternity SaaS and Releases in 2016 for Aternity SaaS.

What's New in Aternity SaaS November 2021 (Latest Release)

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

Announcing Aternity User Journey Intelligence Availability

We are pleased to provide our customers with the full spectrum DEM for Customer Service Management.

  • Track the digital experience of every user at each step of the journey across your site

  • Follow every path your customers take on your website, guide users along the highest converting paths and optimize the ones that cause drop-offs

  • Monitor actual employee experience for every type of business-critical application your employees use to support customers

    Aternity User Journey Intelligence
  • Associate user journeys and performance to revenue, conversion rate and abandonment rate to optimize business results

  • Cost-justify improvements where poor experience results in drop-offs

  • Prioritize optimizations by web page, device, browser, geography, user persona, traffic source and medium, etc.

    Aternity User Journey Intelligence
  • Proactively detect performance by running synthetic monitoring tests across our global network or from within your site

  • Optimize web page performance to ensure the most important content loads first, with aggregate performance waterfalls, web page filmstrips and screenshots

  • Identify and resolve issues with the user session by observing and recording every single user interaction with the application

  • Find the slow JavaScript functions that are causing negative user experiences and page-locking code

    Aternity User Journey Intelligence

Learn more.

New Insight for Not Rebooted Devices

The new insight informs you about devices that have not rebooted for three weeks and need your attention

  • Drill-down to the dashboard to view the list of devices that might be vulnerable

  • Reboot to comply with security patch releases

  • Reboot to make your computer faster and boost its performance

  • You can use a remediation action to reboot devices

Internet Service Provider (ISP) Collection Improves Troubleshooting

For remote workers, regardless of whether the user is on the VPN or not, Aternity reports the actual ISP and geo-location (State/City/Country fields are populated based on physical location/IP).

Knowing device physical location and whether it is on the VPN or not while performing activities, makes it easier to understand where the problem is.

  • Support for ISP attribute in Device Details

  • Support for Device_ISP field in Custom Data and MS Teams Calls REST API views

SaaS Support Notifications in the Aternity Support Portal

As part of on-going efforts to be proactive to notify our SaaS customers of any issues or upcoming maintenance, we have implemented a dedicated announcement widget on our Aternity Support Community portal. Log in here. The purpose is to notify our SaaS customers of the following:
SaaS Notifications
  • Outages or on-going performance issues

  • Planned system maintenance where server downtime is needed

  • Upgrade schedule

Other Enhancements

  • Improvements to Create Your Own Dashboard, including additional formatting and sorting capabilities.

  • New attributes added to MS Teams Calls REST API.

  • Agent 12.1.4 for Windows devices is now a Release Candidate. To get the Agent, please contact Aternity SaaS Administration.

  • Agent 3.5 for MAC devices is now generally available. Learn more.

What's New in Aternity SaaS October 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

New 2.0.0 Version of ServiceNow App (Available Soon at the Online Store)

We are happy to announce the new version of Aternity App for ServiceNow. This is an Incident Integration that allows service desk technicians to view Aternity valuable data accompanying each incident (device details and health events). This allows a fast incident handling without user interference or escalation. This is all in addition to the existing functionality of getting incidents from Aternity.

Learn how to configure the integration.

New Agent for Windows Devices

The New Agent for Windows devices 12.2.0 is now a Release Candidate. To get the Agent, please contact Aternity Beta Team.
  • Supports remediation action snooze capability.

  • Supports remediation actions for logged out users.

  • Allows an easy one-click upgrade for Agents higher than 12.2.0 on Windows OS. Learn more.

  • Starting version 12.2, the Agent runs only signed scripts. Unrestricted policy is no more supported.

Other Enhancements

  • Support for new out-of-the-box remediation actions for fixing computer common issues: Clear Microsoft Teams Cache and Clear Browsers Cache.

  • When working from home, regardless of whether you connect to VPN or not, Aternity reports your home geo-location.

  • (Windows only) Support for the new attribute collection - the name of Internet Service Provider (ISP) to which the remote device is currently connected. This attribute displays a value only when the device is NOT connected to a corporate VPN.

    The ISP field is now added to several REST API views: Applications, Business Activities, Remote Display, and Device Inventory.

What's New in Aternity SaaS September 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

New Digital Experience Index Insights

Aternity now proactively informs you about digital experience hot spots across your enterprise. DXI Insights highlight the most impactful items:
  • DXI worst scores

  • DXI score trends

  • DXI opportunities

Drill-down to the DXI dashboard directly from the Insights Front Page or digest.
Drill-down to the DXI dashboard for deeper analysis

Learn more about DXI.

Remediation Enhancements

We are extending remediation actions retention. Now the data source includes not only raw data (up to three months), but also daily aggregated anonymized data (up to one year).

Note

Anonymized data retained for a year. The database needs to be populated and it takes time. So, during upcoming months, the data for this anonymized collection is available back to September 2021. For example, in January 2022 you will have approximately 4 months of anonymized data, in November 2022 you will be able to analyze the full year.

  • Support for the new REST API (REMEDIATION_ACTIONS_RUN_DAILY_ANONYMIZED) to track remedial actions executed on end user devices (without PII). Learn more.

  • Support for annual anonymized data to display on dashboards. Now our customers can receive annual reports on remediation actions (without PII).

  • More enhancements will be available with new Agent 12.2. See the below section for details.

The New Agent for Windows Devices is Now Available for Beta

The New Agent for Windows devices 12.2.0 is in the beta phase. To get the Agent, please contact Aternity Beta Team.
  • Supports remediation action snooze capability.

  • Supports remediation actions for logged out users.

  • Allows an easy one-click upgrade for Agents higher than 12.2.0 on Windows OS. Learn more.

  • Starting version 12.2, the Agent runs only signed scripts. Unrestricted policy is no more supported.

Open Telemetry Collection

Aternity's APM capability now supports end-to-end activity tracing for a broader spectrum of web and cloud native apps including Node.js, PHP, Python, and many more.
  • Collect, store, and analyze span data from popular tracing tools like Zipkin, Jaeger, and OpenTelemetry

  • Industry-leading scalability and performance allowing for the collection of every single distributed trace without sampling

Interested customers to help shape the future of this rapidly evolving new capability should contact Aternity Beta Team and inquire for early access.

Learn more.

Other Enhancements

  • New Activity Designer 12.2 is now released to support Agent 12.2. Learn more.

  • When working from home, regardless of whether you connect to VPN or not, Aternity reports your home geo-location.

  • Agent 12.1.3 for End User Devices is now released for general availability and includes security enhancements. Learn more.

What's New in Aternity SaaS August 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

Open Telemetry Collection

Aternity's APM capability now supports end-to-end activity tracing for a broader spectrum of web and cloud native apps including Node.js, PHP, Python, and many more.
  • Collect, store, and analyze span data from popular tracing tools like Zipkin, Jaeger, and OpenTelemetry

  • Industry-leading scalability and performance allowing for the collection of every single distributed trace without sampling

Interested customers to help shape the future of this rapidly evolving new capability should contact Aternity Beta Team and inquire for early access.

Learn more.

Poor Network Latency Insight

The new insight provides information about devices that suffered from poor Network Latency while working remotely. Poor latency means it is more than 250 ms during at least 2 hours a week (at least 5% of the time the devices were turned on). High latency has a large impact on device performance and a negative effect on user experience.
  • Click on the insight title to drill-down to devices analysis.

  • Use the dashboard from the library for the analysis (Devices With Poor Network Latency).

  • View latency in different business locations and its trend over time.

Browse library and open the Network Latency dashboard

Learn more about Aternity Experience Insights.

Hard Disk Drive Insights

How to prevent Hard Disk Drive failures with Aternity? The new set of actionable insights (15 in total) provides information about common hard drive errors. You can know in advance worst hard drive problems in your organization and repair them before actual damage occurs, prevent failures and data loss.
  • Click on the insight title to drill-down to the Analyze Device Health dashboard.

  • The analysis covers three groups of devices: virtual application servers, VDIs, and physical devices (laptops and desktops).

  • The system checks HD Failures, Bad HD S.M.A.R.T. Status, HD Bad Blocks, Corrupted File system, and Low Disk Space.

  • Take preventive actions: free up disk space, defragment your drives, change disk, and more.

Learn more about Aternity Experience Insights.

Remediation Enhancements

Aternity continues to supply out-of-the-box solutions for fixing computer common issues.

Improve your Service Desk KPIs by using Aternity remediation actions in automated workflows or manually.
  • Use Clear DNS Cache action to resolve DNS is not responding application issues.

  • Use Restart Computer action to keep your computers compliant and safe.

  • Use Update Group Policy action to refresh a computer's local Group Policy.

Available remediation actions list

In addition, remediation actions are now supported on MAC devices. To participate in Beta program, contact Aternity Beta Team.

Other Enhancements

  • Improved performance and filtering by time added to the Benchmark dashboards. This allows organizations to compare themselves before and after they have made significant changes.

  • Insights Front Page with a new Look and Feel.
    Get insights and act proactively to improve performance

What's New in Aternity SaaS July 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

Insights Front Page and Email Filtering

This release offers more flexibility by allowing you to filter the insights you receive. You can now personalize your email digests that we deliver to you and the results that appear on the Insights screen based on your business priorities.
Click in the Filter's area to open the list of available options
  • Filter the Insights Front Page view to define what insights will be available to you via the Insights screen.

  • You can now determine which insights will be delivered in an email, in addition to controlling the intervals for digests (weekly or monthly).

Clicking inside the Filter's area, opens the drop-down list with options. Select what kind of insight you would like to see on the screen and about what insight you would like to be notified in the email digest.

It is also possible to filter the list by selecting the relevant link at the bottom of each insight.
Filter the page view

Learn more.

Low Stability Index Insight

Ensure business continuity and reliability with the new Aternity Stability Index insight. The new insight informs organizations when they have devices that suffer from low Windows Stability Index, notifies them about how many such devices exist, and compares those devices rate to the industry average.
  • Click on the insight title to drill-down to devices analysis

  • Isolate a device and analyze the events that influenced its stability score

  • Identify and resolve issues to improve the score

Low Stability Index

Poor Network Latency Insight

The new insight provides information about devices that suffered from poor Network Latency while working remotely. Poor latency means it is more than 250 ms during at least 2 hours a week (at least 5% of the time the devices were turned on). High latency has a large impact on device performance and a negative effect on user experience.
  • Click on the insight title to drill-down to devices analysis.

  • Use the dashboard from the library for the analysis (Devices With Poor Network Latency).

  • View latency in different business locations and its trend over time.

Browse library and open the Network Latency dashboard

Learn more about Aternity Experience Insights.

Hard Disk Drive Insights

How to prevent Hard Disk Drive failures with Aternity? The new set of actionable insights (15 in total) provides information about common hard drive errors. You can know in advance worst hard drive problems in your organization and repair them before actual damage occurs, prevent failures and data loss.
  • Click on the insight title to drill-down to the Analyze Device Health dashboard.

  • The analysis covers three groups of devices: virtual application servers, VDIs, and physical devices (laptops and desktops).

  • The system checks HD Failures, Bad HD S.M.A.R.T. Status, HD Bad Blocks, Corrupted File system, and Low Disk Space.

  • Take preventive actions: free up disk space, defragment your drives, change disk, and more.

Learn more about Aternity Experience Insights.

Introducing Open Telemetry Collection

Aternity's APM capability now supports end-to-end activity tracing for a broader spectrum of web and cloud native apps including Node.js, PHP, Python, and many more.
  • Collect, store, and analyze span data from popular tracing tools like Zipkin, Jaeger, and OpenTelemetry

  • Industry-leading scalability and performance allowing for the collection of every single distributed trace without sampling

Interested customers to help shape the future of this rapidly evolving new capability should contact Aternity Beta Team and inquire for early access.

Learn more.

Checking the Status of your Symantec - New Dashboard in the Library

While more companies see the need to protect remote employee's devices with robust antimalware and antivirus software, Aternity provides more dashboards for analyzing the threat protection effectiveness.
View the status of your antivirus protection
  • View all scans that have been run for each of the devices.

  • View at a glance the discovered threats, their details and status.

  • View the total amount of the Tamper Protection alerts.

Other enhancements

  • Use the new REST API REMOTE_DISPLAY_LATENCY_ANONYMIZED to view latency impact in different locations without PII (personally identifiable information) (learn more).

  • Improved monitoring of predefined Excel activities for Office 365 that come free with the system (learn more).

  • Agent for End User Devices 12.1.2.90 has been released for general availability.

  • Insights Front Page with a new Look and Feel.
    Get insights and act proactively to improve performance

What's New in Aternity SaaS June 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

ATERNITY DXI

The new Aternity DXI dashboard automatically identifies digital experience hot spots across your enterprise then sets you on a path to action and improvement. With Aternity DXI, you can:
  • Immediately identify the problem areas affecting digital experience and drill into dashboards showing the likely cause.

  • Tailor your digital experience goals against industry benchmarks and see how you compare.

  • Instantly associate performance gaps to lost productivity to communicate with business stakeholders.

View Digital Experience Index

Learn more.

SaaS Maintenance - Upgrade Notifications

Aternity sends automatic notifications about upcoming upgrades, planned maintenance for your Aternity SaaS environment, and other issues. If you'd like to know in advance about the expected downtime, we will be glad to communicate this to you. Contact Aternity SaaS Administration to register for automatic notifications.

Did You Know about Dashboards Library

Aternity provides an extensive and ever-growing library with over 45 dashboards that help companies in their business and serve different needs.
  • Use the dashboards in the library to make smarter data-driven decisions.

  • You can sort by Last Modified to see recent additions to the library.

  • You can suggest your own dashboards for the library.

  • You can subscribe to a library category and get instant access to new dashboards.

Explore new dashboards in the library

Learn more.

Additional Enhancements

  • Agent for Mac 3.5 (Beta) is now released and supports MacOS Big Sur 11, Catalina 10.15, and Mojave 10.14. To get the Agent, contact Aternity Beta Team.

What's New in Aternity SaaS May 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

Asset Statistics Dashboard in the Dashboards Library

In the Dashboards Library, use the Asset Statistics dashboard to gather information about the inventory of devices which have an Agent for End User Devices locally deployed. The dashboard provides:

  • Summary views that provide visibility into the amount of devices by CPU type or device model, by OS name or device type, and more.

  • Easy-to-use view for inventory count.

  • Filters for combining several attributes and limiting the search results.

Open the dashboard by going to the Main Menu > Library > Inventory > Asset Statistics.
See at glance how many devices in your organization that contain certain hardware attribute

Backend APM Agent 11.8.1 GA Announcement

Application Performance Monitoring (APM) Agent 11.8.1 is now generally available including support for Windows Server 2019 and Windows 10.

Aternity APM provides high definition monitoring that is scalable, easy to use and deploy, and unifies visibility across end users, applications, networks, and the cloud-native ecosystem. The new APM Agent can be downloaded from the Install Agents page after you Switch to APM.

You can switch to APM from the Aternity console:
Switch to APM

For more information, read Aternity APM documentation here.

Integration with ServiceNow Event Management (Beta)

We invite our customers who already benefit from the ServiceNow Event Management module to take part in the early stages of Aternity integration with the ServiceNow Event Management and influence the solution design.
  • The initial integration includes sending Aternity application performance incidents, application anomaly incidents, and device alerts to ServiceNow.

  • The integration allows organizations to correlate Aternity unique events with other events, minimize noise, boost service quality, and more.

For more information, please contact Aternity Beta Team.

Additional Enhancements

  • Users assigned a data restriction role can now access REST APIs that include Custom_Attribute_6 field.

  • Ability to exclude remediation actions from the IT Service Desk dashboard to prevent technicians from using them.

  • Agent for End User Devices 12.1.1.21 is now generally available including important security enhancements. Learn more.

What's New in Aternity SaaS April 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

This article includes the following sections:

Enhancements of Remediation Out-of-the-Box Actions

Remediation allows IT Service Desk personnel to identify issues that can cause problems and remotely fix them before they will be escalated.
  • Aternity introduces a new out-of-the-box remediation action (Logoff User) to assist organizations that supply essential services and operate for 24 hours each day. In such organizations people work in shifts and often share the same workstation. A person might leave the office without signing out from the device. The service desk engineer can now silently release a shared workstation. Silently means without asking the end user for confirmation.

    The action is disabled by default. Customers who are interested in using this remediation action, can enable it from the row's context menu on the right > Enable.
  • Starting this release, all actions (custom and out-of-the-box) can be disabled if necessary. Enable or disable any out-of-the-box remediation action to choose whether to use the suggested by Aternity remediation flow or your own.

Learn more.

Announcing Web Activity Creator 2.0 (WAC) General Availability

We are inviting our customers to benefit from WAC 2.0 potential for creating activities within Internet Explorer (IE) and not only in Google Chrome.
  • Aternity Web Activity Creator (WAC) 2.0 simplifies the process of building activities for web apps

  • Agent for End User Devices 12.1.1 is required for using WAC 2.0

  • The tool now supports collaboration in activity creation.

    When users add an activity, they decide whether to share it with other people or keep private. When users log in to WAC, they see the activities created and shared by others. By default, all activities that users decided to share are shared with all WAC users. Every user can decide if to view or hide the shared activities from the screen (toggle Shared Activities menu). Sharing activities provides editing rights to other users. Activity collaboration is great for improving employee productivity, it leads to more efficient processes and increased success, it engages employees in brainstorming. Only the activity creator has the Delete permission.

    Toggle Shared Activities to show or hide the activities other people shared

Additional Enhancements

  • Aternity Agent for End User Devices 12.1.1.21 is now generally available including important security enhancements.

  • Users can now view Aternity in Firefox version 85.0 and above (learn more).

  • Account Administrators can now restrict access to Aternity via REST API by defining the list of allowed subnets.

    Access restrictions allow controlling network access to web accounts. To control access only for users who access Aternity via REST API, select the REST API Restriction checkbox. If checked, this setting overwrites the first list, if unchecked the access is controlled by the first list (learn more).

What's New in Aternity SaaS March 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Remediation Enhancements

Benefit from mass healing capabilities and proactively reduce number of cases by running remediation on multiple devices. Instead of running the same script many times on each device, you can now remedy several devices with a similar problem using a single script.

The script timeout duration is now configurable, which means you can change how long it will take before the script stops running. Use this option for scripts that require more than 10 minutes to complete
Remedy several devices with a similar problem using a single script

Learn more.

Insights Front Page (Main Screen)

  • View the insights for your account directly from the Aternity console.

  • View the most recent information available any time without waiting for the digest email.

  • To receive our Insights Digest to your email, register for the digests via the Front Page.

  • Help us improve and share your thoughts with us by filling out a feedback form.

  • This offering is in the early design phase, so expect some user interface changes and new insights (visit the page and stay tuned to our Insights).
    Front Page for all Insights

Learn more.

New Designer Release 12.1.1.3

Aternity Activity Designer is a visual tool for creating custom activities for desktop and mobile applications. Designer 12.1.1.3 is a minor release that resolves several issues.

This release also improves the accuracy of the start and end events while recording an activity.

Learn more.

Additional Enhancements

  • You can now use the new REST API for auditing configuration changes made by users via the administration screens in the Aternity console (CHANGE_AUDIT_LOG). Learn more.

  • You can now view Aternity in the new Chromium-based Microsoft Edge 88.0 version and above. Learn more.

  • The transition process to the new Aternity Staff Access Management System is now complete. For details, refer to the Q&A article.

What's New in Aternity SaaS February 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Maintain Business Productivity with Aternity Benchmarking

Analyze new KPIs to compare your organization to others. Visualize the performance and productivity against other companies and make smart decisions based on the benchmark analysis. For example, compare productivity of remote work in your organization against other organizations, compare one manufacturer against all the manufacturers, one Device Type against others, and more.
  • UXI has been added to the list of Health and Performance KPIs that can be displayed on the dashboard for further analysis.

  • In the DEM-Q tab, we introduced new gauges, like BSODs and Application UXI.
    Benchmark dashboard enhancements

    The BSOD gauge displays how many blue screen errors happened during N hours in your enterprise. It states how good or bad it is compared to other Aternity customers in the industry. It also allows to drill down to the Analyze Device Health dashboard (if you hover over the gauge widget with the mouse).

    The Application UXI gauge displays the User Experience Index for your enterprise and the industry average. It also states how good or bad your UXI compared to other Aternity customers. It also allows to drill down to the Analyze Applications dashboard (if you hover over the gauge widget with the mouse).

  • In the Analyze tab, you can now decide what device attributes you want to analyze in the right pane sections. You can see in parallel three out of eight available options (Device Type, Device connection location, User connection location, Manufacturer, Industry, OS Name, Company size, Region). When you choose an attribute from the breakdown list, the section displays the list of all values of that attribute and the KPI for each value.
    Select the attributes for which you want to view the KPIs
  • Use a scatter plot in the Analyze tab to analyze KPIs for different sets of data. Group data by an attribute. The list includes now eight device and user attributes and will be enhanced with more in future releases.
    View Hours Between Crashes KPI for different Device types

Learn more.

Insights Digest

We have enriched the content of our digest, and we are now providing valuable information about overloaded devices in your organization. High resource consumption can negatively affect the performance of applications and the employee's overall satisfaction.

To receive this insight and more, register to our digest via the Insights page.

Learn more.

REST API Enhancements

We've redesigned the internal mechanism of the REST API to provide support for queries that contain much larger data sets.
  • Most of our REST APIs now support returning an unlimited number of rows per request.

  • You can use REST API with many BI and other tools, that do not work well with streaming mechanism, such as Tableau.

  • It is still advised to limit the number of rows by using filters or selecting only the relevant columns since smaller result sets will be returned much faster.

  • force_Query_Result function is deprecated.

Learn more.

Announcing Web Activity Creator 2.0 (WAC) General Availability

We are inviting our customers to benefit from WAC 2.0 potential for creating activities within Internet Explorer (IE) and not only in Google Chrome.
  • Web Activity Creator 2.0 simplifies the process of building activities for web apps

  • Deploying Agent 12.1.1 which is now generally available allows using WAC 2.0

  • The tool now supports collaboration in activity creation.

What's New in Aternity SaaS January 2021

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This section lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity.

Access Management for Aternity Staff

We are pleased to announce the launch of the new Aternity staff Access Management process. At Aternity, we are continuously working to secure our customers environment and data. This new process increases your visibility into Aternity staff members who can access your system.

With the launch of the process, Aternity staff (including Sales, Support and others) who need access to your account will require your approval.
See all Aternity employees who requested an access to your account and the status of the requests
Note

Aternity will perform a gradual rollout of that functionality and account administrators will be notified about it in advance.

No change to your internal users access.

Learn more.

Exploratory Analysis

Advanced dashboards, including both Library dashboards and Custom dashboards have now a large set of relevant drill down options automatically added to them.

Drilling down from a custom dashboard to out-of-the-box dashboards weaves the custom dashboards into the Aternity workflow, allowing them to become an entry point to a much deeper data analysis in other dashboards.

New Troubleshoot Device-Build Your Own and NOC (autorefresh) dashboards also allow drilling down to other dashboards (right-click to see the drill down menu).

A set of drill down links to relevant dashboards will be added to each one of the following objects that will appear in the tooltip: Activity, Application, User, Device, or Business Location.
Drill-down from custom dashboards to OOTB dashboards for deeper analysis

Announcing Web Activity Creator 2.0 (WAC) General Availability

We are inviting our customers to benefit from WAC 2.0 potential for creating activities within Internet Explorer (IE) and not only in Google Chrome.
  • Web Activity Creator 2.0 simplifies the process of building activities for web apps

  • Deploying Agent 12.1.1 which is now generally available allows using WAC 2.0

  • The tool now supports collaboration in activity creation.

Additional Enhancements

  • New device attribute (DEVICE CPU PHYSICAL CORES) added to the Device Inventory dashboard and REST API.

  • Support for the new MacOS BIG SUR and Mac Apple Silicon M1 versions.