Previous Releases for Aternity SaaS in 2022

The Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards. Aternity SaaS had the following recent releases.

For earlier releases, see Releases in 2021 for Aternity SaaS, Releases in 2020 for Aternity SaaS, Releases in 2019 for Aternity SaaS, Releases in 2018 for Aternity SaaS, Releases in 2017 for Aternity SaaS and Releases in 2016 for Aternity SaaS.

What's New in Aternity SaaS 2022

Aternity SaaS undergoes regular updates every few weeks, bringing you enhanced features, new functionality and updated dashboards.

This article lists the latest updates to Aternity SaaS. Alternatively, you can view the previous updates to Aternity. These features will be released on the SaaS environments according to our release schedule.

This article includes the following sections:

New Features and Capabilities Released in October 2022

This release contains only bug fixes.

New Features and Capabilities Released in September 2022

Feature Description

Outlook activities for Office 365

Improved monitoring of predefined Outlook activities for Office 365 that come free with the system.

Learn more

Web Page Monitoring UI Improvements

This release contains the following user interface enhancements for activities:
  • Arranging activities in certain order allows easier maintenance of the list of activities

  • Tooltip for better and easier visibility

  • Export activities list

From now on, users wishing to reorder activities for the load time of a web page (WPM), can do so by simply entering the desired activity number for an existing activity. This is especially helpful for users with monitored web applications having numerous activities. On top of that, hovering over an activity activates a tooltip with the activity name and rules related to it. Too, users can now export the entire activity list either as CSV or JSON files.
Sort web activities
ISP Name on a Dashboard Header
From now on, Internet Service Provider (ISP) names are displayed for all monitored Windows devices (except for virtual application servers and virtual desktops). ISP is placed in the same cube as the Manufacturer and Model, as a part of the header common for all the single-device dashboards (Troubleshot Device, User Experience etc.)
View ISP in the dashboard header

Remediation snooze

Snooze is a feature that reminds users to run remediation action(s) they didn't initially run.

When enabled, users will be offered the opportunity to either run the action immediately, reject it or be reminded later (learn more).
Allow snooze
Note

Snooze capability is supported by Agent for End User Devices 12.2 or above and will be ignored by older versions.

Relevant REST APIs now include new field(s): Is_Snooze_Allowed and Action_Snooze_Number.

Aternity User Journey Intelligence

We are happy to introduce the Aternity APM integration withUser Journey Intelligence, Aternity’s web RUM and Synthetic Transaction solution that allows you to extend visibility into complex web environments and to highlight the negative business impact of poorly performing web pages.

With Aternity User Journey Intelligence, you can improve the digital experience across the entire journey, when it starts with customers on your web site and continues with the employees who serve these customers in the branch, store, or office. You can analyze the impact of digital experience not only on productivity, but also on business outcomes, like revenue. With synthetic monitoring, you can proactively detect and resolve issues 7x24.

Learn more

New APM Landing Page

With the new landing page, new users will benefit of easy step-by-step get started process to streamline their apps onboarding, and advanced users will have access to better data to able to better manage their APM solution.

Learn more

Riverbed Support

Starting today, Aternity customers seeking assistance for Aternity or APM products should open support cases on the Riverbed Support Portal.

This document should assist you in answering key questions related to support resources, site access, documentation, and software downloads that will be received from Riverbed.

Remediation Repository

We are happy to announce that we have published more than 50 pre-signed remediation scripts to the remediation repository. Explore the rich content of the repository and view some tips for creating remediation actions with the new scripts.

Learn more.

New Features and Capabilities Released in August 2022

This release contains only bug fixes.

New Features and Capabilities Released in July 2022

Feature Description

Word activities for Office 365

Improved monitoring of predefined Word activities for Office 365 that come free with the system.

Learn more

Application Experience Insights for Wait Percent

The redesigned Application Experience Insights for Wait Percent are available now in the Insights Front Page. There can be up to 4 Wait Percent insights (4 different Office applications).A similar look and feel between Wait Percent, Hang Percent, and BSOD insight widgets provides consistency and makes it easier to extract information for each insight.Selecting one of the Wait Percent insights on the Front Page redirects you to the Insights Dashboard, which contains the same types of information as the BSOD and Hang Percent Dashboards.

Learn more

New Features and Capabilities Released in June 2022

Feature Description
Agent for End User Devices 12.2.1

Agent for End User Devices 12.2.1 is generally available now. It offers new features and contains bug fixes. It can be downloaded from the Agent Deployment Page in Aternity.

View Agent release notes.

Learn more about Agent advanced configuration

How does Windows 11 perform compared to Windows 10?

The new dashboard in our Library (Measuring Success) shows performance of the devices with Windows 11 and devices with Windows 10. It lists the devices that are already using Windows 11. It displays resource utilization, application crashes, stability index and other performance measures for the devices with Windows 11 compared to the devices with Windows 10. Also, you can view device health events occurred on Windows 10 compared to Windows 11.

Experience Insights Dashboard

Experience Insights dashboard opens when users select one of the Application Experience Insights for High Hang Percent or Hours Between BSODs vs. Benchmark insight on the Insights Home Page or from the periodic digest.

This common dashboard contains the same types of information for various insights. This provides consistency for the customer and should make it easier to extract information for each insight.

Currently, this dashboard is available for mentioned above insights only. Later, it will be a universal dashboard for all Aternity insights.

Learn more.

Application Experience Insight for Hang Percent

Application Experience Insight for Hang Percent has undergone improvements and it is a migration of an existing insight. The widgets on the Home Page will now look similar to the Hours Between BSODs vs. Benchmark insight widgets. There are 4 possible insights for 4 different Office applications.

Learn more.

Experience Insights Dashboard - Introducing Euler Charts

Experience Insights dashboards now contain Euler Charts to demonstrate data key findings. These charts are a graphical representation of the intersections of the commonalities called out in additional key findings. They suggest the possible commonalities which should be focused on for further improvement.

So, the Commonalities widget shows the number of devices that are severely impacted having a specific attribute compared to the total number of devices having that same attribute while also showing the intersections between multiple attributes. The legend shows the labels A, B, C, etc.

If users hover over an area of the chart, it will show the “sets” (e.g. AB) that make up that section and the number of devices in that section. This helps the user identify the intersections of the “sets” seen in the legend.
Analyze commonalities

You can view the chart in the new dashboard of Experience Insights, on the right side of the screen. The Euler Charts are a graphical representation of the results in the Additional Finding widget. If there are no attribute-related findings, there will be no charts.

Experience Insights - Home Page Improvements

Application Experience Insight for High Hang Percent is a migration of an existing insight. The cards on the home page will now look like the Hours Between BSODs vs. Benchmark insight cards. There are 4 of them for 4 different Office applications.

Experience Insights Dashboard - Additional Key Findings widget
Improved statements for attribute related impacts in order to make your digital content clear and easy to understand.
Learn about key findings

New Features and Capabilities Released in May 2022

Feature Description
Agent for End User Devices 12.2.1

New Agent for End User Devices 12.2.1 has been released for Controlled Availability now. It offers new features and contains bug fixes.

Learn more.

Work from Home Improved Monitoring and Analysis

Aternity enhances the data collected from the devices on a regular basis.

This data helps troubleshoot issues and analyze trends.

The Analyze, Troubleshoot and Monitor dashboards include new attributes called ISP, Active Subnet, Device Connection Location, and User Connection Location, which allow better analysis of remote device performance.

Herein the list of dashboards that recently underwent a change:
  • Analyze Applications

  • Analyze Business Activities

  • Analyze Device Health (Active Subnet attribute only)

  • Analyze Process Resources

    (Active Subnet, Device Connection Location, and User Connection Location only)
  • Analyze Skype for Business

  • Analyze WiFi

    (Active Subnet, Device Connection Location, and ISP only)
  • Analyze Device Inventory

    (Active Subnet, Device Connection Location, and ISP only)
  • Troubleshoot Application

  • Troubleshoot Activity

  • Commonalities Analysis for Application

  • Commonalities Analysis for Activity

  • Calls Commonalities Analysis

New Features and Capabilities Released in April 2022

Feature Description
Lenovo Notebook BIOS Vulnerabilities

Lenovo informed its customers about the vulnerability in the Notebook BIOS of some models.

Aternity provides the new dashboard where you can easily and quickly find out which devices in your organization are impacted.

How to find the new dashboard? Go to the Main Menu > Library. Select All to see all available in the library dashboards. To locate the new one, select Sort by > Last Modified at the right upper corner of the window. Learn more about the Dashboards Library.

Read here how to fix the vulnerabilities in Lenovo BIOS of the impacted models and protect yourself.

Insights Front Page

The Front Page has undergone some modifications. Click on the Insight title to drill-down to the respective dashboard.

You can switch to previous design anytime. We would appreciate your feedback on the new look. Use the buttons at the upper left corner of the screen.

Learn more.

ServiceNow App with Remediation Support

New 2.2.0 version of Aternity ServiceNow Incident Management application is now available for download and provides support for remediation actions in the Device Overview and Device Events tabs. It is possible to launch and run remediation directly from incidents.

Learn more.

Role-based Access Control (RBAC) Enhancements

Aternity enables data restriction by tagging certain users or group of users and defining what data they are allowed to view.

Data restriction roles assignment for groups and users can be done automatically based on attributes predefined in SAML Claim.

Learn more.

Aternity Activity Designer 12.2.1

New Aternity Activity Designer 12.2.1 is now released to support Agent 12.2.1.

Learn more.

New Agent for End User Devices 12.2.1

New Agent for End User Devices 12.2.1 is a Release Candidate now. It offers new features and contains bug fixes.

Learn more.

New Features and Capabilities Released in March 2022

Feature Description

Windows Machine Boots Retention and New REST API

Support for longer retention for Windows Machine Boots (400 days). This allows enhanced monitoring and better insight during investigation in the advanced dashboards. This longer retention is available in the Windows Machine Boots data source of the advanced dashboards and in a newly added daily anonymized REST API.

Learn more.

Service Desk Alerts Data Source (advanced dashboard)

The new data source provides collected data regarding SDA and allows to build a custom dashboard.

Use the Service Desk Alerts data source to analyze all service desk alerts occurred in the organization. Analyze patterns of similar types of alerts, and correlate between device attributes or any other collected event. Also, use this dashboard to proactively handle most common alerts in the system: add automatic remediation flows or manually remediate devices with similar characteristic before they raise an alert.

Learn more.

New Features and Capabilities Released in February 2022

Feature Description

Internet Service Provider (ISP) Attribute

Support for Internet Service Provider (ISP) attribute in the following advanced custom dashboards: Applications, Business Activities, Remote Display, and Device Inventory. This provides deeper visibility to internet service providers (ISPs) and more context around employee location.

Predefined Activities for PowerPoint - Office 365

Improved monitoring of predefined PowerPoint activities for Office 365.

Learn more.

New Query Option in REST API

The $count system query option with a value of true specifies that the total count of items within a collection matching the request be returned along with the result.

Use $count=true to get the total count of items within a collection matching the request.

Learn more about REST API.

In-Product Help

From now, you do not need to leave the product to find answers. Search for online help right within Aternity console.

  1. Start typing the key word in the Search Help field ().
  2. Select the article from the list of results.
    Search for a term
  3. Scroll down to briefly look for the required information.
    Read the Help article withing the product console
  4. Alternatively, select to open the article in its full mode in a new tab from the Help Portal.

Security Enhancements Released in December 2021

Feature Description
log4j security vulnerabilities

Between December 13 and December 26, we have taken a series of steps to fully patch all known log4j security vulnerabilities in the Aternity SaaS platform. For more details, please see our Customer Success site.

New Features and Capabilities Released in December 2021

Feature Description
What's New Pop-up Window is End of Life

Following numerous feedbacks from our customers, we are pleased to announce the launch of the new format for Aternity Release News. View the megaphone icon on the tool bar at the right corner of the screen.

This is the last time you see this pop-up. This change will harmonize better with Aternity's new update cycle which lets new features be added to the system more frequently than once a month.
  • From now on the blinking orange megaphone icon will announce about new releases.

  • You can always click on the megaphone, regardless of its color, and check the feed.

  • In the feed, click on the title of an item to learn more about the new feature.

  • Click on the link at the bottom of the feed to view the full release article for the year to date.

View News Feed
Repository for Monitors and Remediation Scripts
Take advantage of our new repository where you can find various monitoring files and predefined scripts for enhanced monitoring.
  • To use the repository, log in to Aternity Customer Success site.

  • This central repository allows you to access information anytime you need it.

  • Take a look and check out what monitoring files we uploaded for your use.

  • Easily find and enjoy many free script samples for running remediation.

Log in to the Customer Success Site to view the repository of scripts and templates

Learn more.

New 2.1.0 version of ServiceNow Integration
New 2.1.0 version of ServiceNow Integration app is available for download. Service Desk teams can now identify and resolve problems more rapidly. Reducing MTTR improves Service Desk staff efficiency and quality.
  • Added a timeline to the Device Events tab to easily visualize correlation between events over time.

  • Added a header to the Device Overview tab to visually highlight important device attributes.

View Device Attributes in ServiceNow

Learn more.

Windows 11 Certification

You can now deploy Agents on end user devices with Windows 11.

Learn the full spec.

Agent 12.1.4

Agent for End User Devices 12.1.4 is now released for general availability and includes security enhancements.