What's New in Agent 12.1 for Windows

Agent for End User Devices 12.1 offers new functionality, features and improvements in performance. Be among the first to try Aternity's enhanced monitoring with the new Agent 12.1.

The Agent for End User Devices monitors end user experience by measuring device and application performance. It is a small background utility which runs on each monitored device, and reports its data to Aternity.

You can deploy the Agent throughout your enterprise to collect data from devices and report to Aternity.

Important

Agent 12.1 setup requires 64-bit Windows 7 SP1 or later, or Windows Server 2008 R2 or later operating system. 32-bit is not supported. Learn more.

Before deploying, see the resolved issues for Agent 12.1.

Deploy Agent to all devices in the organization
Note

Each Agent release incorporates all functionality from earlier releases (of the same major version 12.1).

This article covers the following sections:

Aternity Agent Release States

This section lists different states of Aternity Agent release cycle. The state reflects the stability level of the Agent, and it is not related to functionality. Each Agent release incorporates all functionality from earlier releases (of the same major version 12.1). When the Agent of a certain version changes its state (for example, from CA to GA), its functionality remains the same.

Definitions of Release States for Aternity Agent
  • Release Candidate (RC) – This is a new Agent version which Aternity intends to make available for customers in the near future. You may request and deploy it to a handful of endpoints to try its features.

  • Controlled Availability (CA) – This is a production-ready, supported Agent with which you may start a limited scale rollout to your organization. It's available upon request. Please contact Aternity SaaS Administration.

  • Early Availability (EA) – This is a production-ready, supported Agent with which any customer may start a tiered rollout to their organization. Please contact Aternity SaaS Administration for full deployment confirmation.

  • General Availability (GA) – This is a default Agent available for full scale deployment to all environments. For older GA versions, contact Aternity SaaS Administration.

  • Beta – This is an Agent version which will not become generally available, but you can request it from the Aternity Beta Team and use it to evaluate new features.

What's New in Agent 12.1.3.95 (General Availability)

Released for General Availability on August 2021

Agent 12.1.3 includes additional security enhancements on top of earlier 12.1.x releases. And of course it includes all functionality from earlier 12.1.x releases.
Field Description

Security

Aternity Agent for End User Devices security improvements.

What's New in Agent 12.1.2.90 (General Availability)

Released for General Availability on June 2021

Agent 12.1.2 includes security improvements and other enhancements. It includes all functionality from earlier 12.1.x releases.

Feature Description

Security

Aternity Agent for End User Devices security improvements.

Monitoring Enhancements

Supports monitoring of Java applications published using Java OpenJDK Standard Edition 8 (in addition to previously supported Oracle JDK). OpenJDK is a free and open-source implementation of the Java Platform, Standard Edition.

UI Enhancements

Displays application name and version in English, as reported by Aternity Agent and not in a local operating system language.

This affects the Application Usage widget and the Application widget in the Troubleshoot Device dashboard, where we display the app name based on the process name.

Monitoring Enhancements

Supports monitoring of the total size of a physical memory installed on the device. You can analyze this attribute in the Device Details dashboard or view it with REST API DEVICE_INVENTORY (learn more).

Not all physically installed memory is available for operating system (for example, some memory is allocated to the Display Driver). In such cases, the recorded physical memory may differ from a usable memory. The new Agent records both values: the Total Physical Memory in addition to the usable physical RAM of the device. For managing your organization inventory, you should analyze the Total Physical Memory (a.k.a Installed Memory); in other cases, you might want to analyze the Usable Memory available for applications running on the device.

Monitor physical memory installed on a device

What's New in Agent 12.1.1.21 (General Availability)

Released for General Availability on April 2021

Agent 12.1.1.21 includes security improvements. It also includes all functionality from earlier 12.1.x releases.
Feature Description

Security

Aternity Agent for End User Devices security improvements.

What's New in Agent 12.1.1.13 (General Availability)

Released for General Availability on 02 December 2020

This Agent release incorporates all functionality from earlier releases described below in this document as well as all functionality from Agent 12.0.6. In addition, it also includes the following enhancements:
Feature Description

MS Teams Monitoring

(SaaS only) Supports reporting on the scheduled calls in MS Teams (also referred to as Meetings in MS Teams UI).

What's New in Agent 12.1.0.446 (Controlled Availability)

This Agent release incorporates all functionality from earlier releases described below in this document. In addition, it also includes the following enhancements:
Note

This Agent release remains at the Controlled Availability stage and will not be promoted to the General Availability stage. There is another version (see above) that incorporates all functionality from the current release.

Feature Description

Monitoring Enhancements

Supports reporting on user installed applications (per user account, and not only per device).

Recording Enhancements

Supports recording activities in Microsoft's Chromium-based Edge browser.

Recording Validation Enhancements

Supports filtering Incomplete activities in the Recorder’s Validation Summary window. Select to view or deselect to hide the Incomplete activities.
Select or deselect the check-box to view or to hide incomplete activities

Monitoring Enhancements

For monitored devices, supports monitoring of File Downloads for the files on the white list pages.

Monitoring Web Applications in the New Microsoft Edge

Aternity automatically monitors the performance of web applications in the new Microsoft Edge, a Chromium-based browser.
  • Correlate the performance of custom activities or page load activities with different browsers: Chrome, IE, FireFox, and Chromium-based Edge.

  • Diagnose web application performance issues proactively.

Analyzing Microsoft Teams (SaaS only)

With Agent for End User Devices 12.1, you can monitor Microsoft Teams. To get the Agent, please contact Aternity Beta Team.

Aternity provides the new capability to monitor and report on the calls in Microsoft Teams and introduces the new advanced dashboard for analyzing those calls. This dashboard includes many call-specific measurements and advanced attributes. Learn more.
MS Teams
  • Get to know your users' experience with MS Teams for optimizing employees collaboration.

  • Improve meeting audio/video quality in your organization.

Learn more about attributes and measurements Aternity collects.

Learn how to enable the integration of Aternity with Microsoft Teams.

File Downloads Monitoring in Google Chrome

With Agent for End User Devices 12.1, you can analyze file downloads quality in Google Chrome. Use the new File Downloads (Advanced) dashboard for your analysis.

  • See the file transfer time, speed, or size and its impact on efficiency in your organization.

  • Customize the dashboard to show the relevant information to your business.

  • To get Agent 12.1, please contact Aternity Beta Team

Analyze the downloaded files

Learn more.

Aternity Web Activity Creator (WAC 2.0)

With Agent for End User Devices 12.1, you can monitor the activities created with WAC 2.0. To get the Agent, please contact Aternity Beta Team.

The Aternity Web Activity Creator (WAC) enables you to quickly and intuitively create custom activities for web applications directly from the web page. The WAC is an interactive Google Chrome extension that opens as a floating sidebar next to your web page. It offers a simple workflow to create your custom activities all on one PC.
  • With WAC 2.0, you can design and monitor your activities within Internet Explorer in addition to Google Chrome.

  • WAC 2.0 provides extensive collaboration capabilities. It allows different users from the same account to view and edit the same activity. In addition, WAC 2.0 allows indicating the end of a business activity upon multiple events.

  • You can complete an activity on any event or on multiple events you indicate. To do this, apply the And condition. This means that only when all the events completed, then the activity state becomes Complete. You can apply And or Or conditions to complete events.

WAC 2.0

Learn how to create activities with WAC 2.0

Enhanced Monitoring

Supports reporting of available PRC information for protected processes (like CPU and IO Read/IO Write, but Memory PRC is unavailable).

Enhanced Monitoring

Supports new attributes, including Battery Capacity Health, BIOS, and SCCM.

Operating System support

Supports 64-bit operating systems only.

Security Protocols

When sending data, the Agent reports securely to Aternity via HTTPS.

(For Agent for End User Devices 12.1 or later) Device must have Microsoft .NET v4.6 SP2 or later to use security (TLS 1.2).

Note that TLS 1.1 is deprecated.

If you are interested in this functionality, contact Aternity SaaS Administration to get the setup files.