What's New in Agent for Mac

Aternity Agent for Mac offers the ability to gather device metrics and performance of managed and discovered native desktop applications and web applications running on Apple Mac computers.

Aternity Agent for Mac works with both Aternity SaaS and on-premise.

Monitor Macs with the Aternity Agent for Mac

Enhancements in Agent for Mac 3.7 (SaaS only) (CA)

This release provides new features and setup enhancements:
  • Supports MacOS 12.0 (Monterey), 11.0 (Big Sur), 10.15 (Catalina), and 10.14 (Mojave)

    Agent for Mac 3.7.0.45 supports Monterey 12.3 without requiring Python.

    Note
    MacOS Monterey 12.3 has removed Python and since Aternity Agent requires Python, there are two options:
    • Deploy Agent for Mac 3.7.0.45 which removes the requirement for Python

    • Deploy Python on MacOS 12.3 and then deploy Agent for Mac (versions 3.5.0.105 or earlier)

  • You can now set up the Agent for all users on the computer (learn more).

  • Agent can now be installed in user or local domain (learn more).

  • Boot time information for all users and all discovered devices when installed at system level

    This value is reported for all users on all discovered devices and displayed on the Troubleshoot Devicedashboard. To keep reasonable performance, the Agent will report on boots after it is deployed. It will not show info on boots prior to its setup.

  • Agent for Mac 3.7 uses Aternity Extension for Chrome 12.1.3

  • CPU attributes such as physical cores, model and generation

  • MS Teams fix for teams version 1.4 and above (report meetings information)

  • Remediation support (Beta). Disabled by default, but can be enabled for those who register for the Beta program.

    It can be enabled by running a script under the Aternity Agent bin directory:
    <install_dir>/Aternity/Agent/bin/change-remediation-deployment <on/off>
    
  • If you deploy antivirus software on devices, exclude the processes:
    • AternityEUECollectBootInfo (Boot Collector)

    • AternityEUESystemCollectorUnprivileged (System metrics)

    • AternityEUEScriptRunner (Remediation)

  • You can now set up the Agent for this user or for all users on the computer. Select Install for Me only to set up at User level, and select Install for all users of this computer to set up at System level (needs admin privileges).

Enhancements in Agent for Mac 3.5 (GA )

This release adds functionality to Microsoft Teams monitoring and bug fixes related to performance:
  • Supports MacOS Monterey 12

    • Deploy Python 2.7/3.x on MacOS 12.3 and only then deploy Agent for Mac. Otherwise, Agent setup may fail.
  • JDK version upgraded to 11.0.10-9

  • Reports on meetings and scheduled calls in MS Teams

  • Supports MacOS Big Sur 11.0, Catalina 10.15, and Mojave 10.14

  • Includes minor improvements and resolved issues (learn more)

Enhancements in Agent for Mac 3.4.43 (GA)

Agent for Mac 3.4.43 has been released for general availability as of March 2021. This release addresses security vulnerabilities and provides important fixes:

  • Supports MacOS Big Sur 11.0

  • Supports Apple devices running with Apple’s new Silicon M1

  • Supports monitoring Microsoft Teams calls

  • Supports analyzing installed and changed software

  • Improved CPU and Memory consumption

  • Resolves unsigned JAR files

  • Upgraded to Java 11 LTS and to Groovy 3

Enhancements in Agent for Mac 3.3 (GA)

Agent for Mac 3.3.82 has been released for general availability (GA).

  • Supports MacOS Catalina 10.15.

  • Includes minor improvements and resolved issues (learn more).

Note that Agent for Mac 3.3.82 is compatible with Aternity on-premise 11.0.3 and later.

Enhancements in Agent for Mac 3.2 (GA)

  • Supports a device's serial number (SN) detection.

  • Supports Skype for Business calls detection. This requires UCX framework on servers.

  • Removed support for desktop usage wait time detection due to the changes in security settings of the MAC operating system.

  • Includes minor improvements and resolved issues.

Note that Agent for Mac 3.2 is compatible with Aternity on-premise 11.0.2 and later.

Enhancements in Agent for Mac 3.1 (Beta)

  • Supports MacOS Mojave 10.14.

  • Supports an automatic proxy detection at the device level.

  • Supports Aternity Web Activity Creator (Designer and Agent).

  • Includes memory consumption improvements.

Enhancements in Agent for Mac 3.0 (GA)

  • Create custom activities in the Aternity Web Activity Creator (beta).

  • Automatically connect to Aternity through a proxy.

Contact the Aternity Beta Team to obtain the Aternity Agent for Mac 3.0.

Enhancements in Agent for Mac 2.4 (GA)

  • You can allocate Aternity licenses to monitor Apple Macs in the same way as other physical devices.

  • You can view a dashboard about the performance of an Apple Mac in the time zone of the device itself.

Monitor Mac Device Attributes

The Agent for Mac monitors the device's details and dynamic resource usage, and its health events, including system and application health events. You can see this information throughout the system, including dashboards like and Troubleshoot Device.

You can view this information as part of the Device Health dashboard, Device Details, or in Troubleshoot Device.

Troubleshoot an Apple Mac

Learn more.

Monitor Applications on Macs

It also monitors managed and discovered native desktop applications (since version 2.4) and all web applications running in Google Chrome on your Mac:

You can view this information integrated throughout the dashboards as part of the overall performance of the application, including in Monitor Application and Enterprise Applications.

Learn more.

Appendix

Definitions of Release States for Aternity Agent
  • Release Candidate (RC) – This is a new Agent version which Aternity intends to make available for customers in the near future. You may request and deploy it to a handful of endpoints to try its features.

  • Controlled Availability (CA) – This is a production-ready, supported Agent with which you may start a limited scale rollout to your organization. It's available upon request. Please contact Aternity SaaS Administration.

  • Early Availability (EA) – This is a production-ready, supported Agent with which any customer may start a tiered rollout to their organization. Please contact Aternity SaaS Administration for full deployment confirmation.

  • General Availability (GA) – This is a default Agent available for full scale deployment to all environments. For older GA versions, contact Aternity SaaS Administration.

  • Beta – This is an Agent version which will not become generally available, but you can request it from the Aternity Beta Team and use it to evaluate new features.

  • Tip
    If a link in the article you are reading redirects you to a wrong online version, please manually change the version in the Help Portal to the preferred version.
    select the correct version to read