What's New in Agent 9.2.x for Windows

Agent for End User Devices offers new functionality, features and improvements in performance. The Agent for End User Devices monitors end user experience by measuring device and application performance.

Release Notes

See the resolved issues for Agent 9.2.x (learn more).

Deploying this Upgrade

You can deploy the Agent throughout your enterprise to collect data from devices and report to Aternity.


Aternity on-premise 12.2 requires that devices run Agent for End User Devices 12.2.x or below (Agent 11.0.x, 12.0.x or 12.1.x).

Product Supported Agent for End User Devices
Aternity 12.2

Agent 11.0.x, 12.0.x, 12.1.x, or 12.2.x

Aternity 12.0-12.1

Agent 11.0.x, 12.0.x or Agent 12.1.x

Aternity 11.x

Agent 9.0, 9.1.7, 9.2.x, or Agent 11.0.x

Supports VMWare Blast protocol

Aternity Agent now supports two VMware Horizon 7 protocols – Blast and PCoIP.

Supports Integration with Aternity APM (previously AppInternals)

Troubleshoot a long backend time (part of a slow response time) of a user's activity, by drilling down from the activity into Aternity APM (previously AppInternals).

Troubleshoot a slow server time by drilling down to Aternity APM

You can drill down to Aternity APM either by tracing all transactions from one activity, or you can follow all the transactions which originated from the same instance of a web page.

Learn more.

Support for Aternity Web Activity Creator (beta)

Agent for End User Devices 9.2.1 or later supports Aternity Web Activity Creator (beta), a new product which allows you to easily and intuitively create custom activities for managed web applications directly from your browser, using our interactive browser plugin.

To try this new product, contact the Aternity Beta Team.

New Monitored Attributes

Agent for End User Devices 9.2.x now reports additional network traffic volumes as part of page load events (WPM).

It also monitors the following additional device attributes:

Field Description

(From Agent 9.2 or Agent for Mac 2.3) Displays the ID (MAC address) of the wireless access point, which the device currently uses to connect to a WiFi network.

Wifi Channel

(From Agent 9.2 or Agent for Mac 2.3) Displays the channel number which your device uses to connect to the WiFi router. Use this to ensure channels do not overlap one another in the same physical space. Your network performance significantly drops if a nearby WiFi router uses an overlapping channel with the same network speed.


(From Agent 9.2, or Agent for Mac 2.0 and mobile) Displays the name of the WiFi network where the device currently connects.

Additional Enhancements

  • You can now check the resource usage (PRC) of Skype for Business or Lync and the device's resource usage as a whole (HRC) at the exact time when a user performs an activity. This allows you to correlate resource usage with the performance of an activity, by viewing dashboards like Activity Resource Correlation.

  • The Agent now automatically deploys the Aternity Extension for Chrome while running the setup.

  • Aternity Recorder now displays video using the FFMPEG engine by default, offering better capture on different screen resolutions, and better compatibility with multiple monitors.

  • New look and feel for the Aternity Recorder.


Definitions of Release States for Aternity Agent
  • Release Candidate (RC) – This is a new Agent version which Aternity intends to make available for customers in the near future. You may request and deploy it to a handful of endpoints to try its features.

  • Controlled Availability (CA) – This is a production-ready, supported Agent with which you may start a limited scale rollout to your organization. It's available upon request.

  • Early Availability (EA) – This is a production-ready, supported Agent with which any customer may start a tiered rollout to their organization.

  • General Availability (GA) – This is a default Agent available for full scale deployment to all environments.