What's New in Agent 12.0.x for Windows

Agent for End User Devices 12.0.x Adds More Monitoring. Be among the first to try Aternity's enhanced monitoring with the new Agent 12.0.x.

The Agent for End User Devices monitors end user experience by measuring device and application performance. It is a small background utility which runs on each monitored device, and reports its data to the Aternity Aggregation Server.

You can deploy the Agent throughout your enterprise to collect data from devices and report to Aternity. With Agent 12.0.x, you can:

  • Enhance monitoring in Firefox ESR 60.4

  • Initiate remediation remotely on end-user devices

  • Initiate remediation actions silently on end-user devices (without end-user confirmation)

  • Sign remediation script with certificates from your Trusted Publishers store


Due to an infrastructure change in build 1903 of Windows 10, the Aternity Agent version 12.0.1 can miss the beginning of some activities, causing minor inconsistencies in reporting. To solve this issue, a new Agent version 12.0.2 has been released.

Enhanced Monitoring in Firefox ESR 60.4

Agent for End User Devices 12.0.x provides full web monitoring support starting Firefox ESR 60.4.


Firefox ESR will ignore its local policy because Aternity Agent uses Group Policy for deployment and the Group Policy takes priority over the local configuration file (learn more).

Initiate Remediation Remotely on End User Devices

In order to reduce the number of IT tickets and improve user experience, Aternity developed the Remediation feature. Remediation allows IT help desk personnel to identify issues that can cause problems and remotely fix them before they are escalated. Running remediation actions remotely resolves performance issues on end user Windows devices by one-click reducing the problem-solving time and the risk of human errors. Remediation actions can be triggered automatically based on Service Desk Alerts, manually by IT help desk personnel or from external systems using REST API. For example, identify that a user has low disk space and trigger the Empty Recycle Bin action before end user is out of disk space, or stop Windows service that should not run on the device.

  • Remediation actions can be triggered automatically by Service Desk Alerts.

    Learn more.

  • Remediation actions can be added and executed manually from the Remediation screen.

    Run remediation actions manually

    Learn more.

  • Execute remediation actions manually and view their correlation with health events using the Device Events dashboard.

    Run remediation actions manually and view their correlation with other health events

    Learn more.

  • Analyze all remediation actions and their states on a new Analyze Remediation dashboard.

    Analyze all remediation actions and their states

    Learn more.

Additional Enhancements

  • Support for PowerShell scripts

  • Support for Remediation script input parameters

  • Support for creating custom health events and assigning automatic remediation actions to these events

  • Support for the Trusted Root Certification Authorities store

  • Agent reports a special event in case custom health events are not properly raised