Set Contextual Data to Report from an Android App (setContextValue)

Set Contextual Data to Report from an Android App (setContextValue) You can add your own contextual data when you report a tagged event to Aternity , for use in the activity signature's internal logic. The setContextValue API adds a key...


Aternity REST API Column Names (version 2.0)

Aternity REST API Column Names (version 2.0) Account_ID (For users who have access to more than one account, like service providers) Filter by the company ID to retrieve results from just one account. For example, .../aternity.odata/API_NAME?$filter=(ACCOUNT_ID eq '12345') . Account_Name...


View the SLA Compliance of Device Boot Times (Boot)

View the SLA Compliance of Device Boot Times (Boot) The Boot dashboard displays boot times for devices across your organization in comparison with SLA targets. Long boot times contribute to a loss of productivity. The Boot dashboard enables you to...


Add a Monitored Mobile App as a Managed App to Monitor Custom Activities

Add a Monitored Mobile App as a Managed App to Monitor Custom Activities You can report custom activities from your monitored mobile app by adding it as a managed application in Aternity . Even before you add it as a...


Audit the Number of Dashboard Views with REST API (version 2.0)

Audit the Number of Dashboard Views with REST API (version 2.0) DASHBOARD_VIEWS_AUDIT returns a list of Aternity dashboards that users accessed over the past seven days, and the username and time of each access, so that you can audit or...


Validate a Custom Activity for a Desktop Application

Validate a Custom Activity for a Desktop Application After you create a new custom activity , test it on an end user's computer in a production environment. When you validate using the Aternity Recorder , you view all of the...


Set the Username with the Aternity iOS Mobile SDK (userNameStr)

Set the Username with the Aternity iOS Mobile SDK (userNameStr) You can set a username for a mobile app in Aternity Mobile SDK to be consistent with desktops and laptops, so you can track this user's experience across all devices...


Modern, Dynamic Documentation with Aternity

Modern, Dynamic Documentation with Aternity Welcome to help.aternity.com , a self-contained web site with all the online help documentation for SteelCentral Aternity™ . To find the content you need: If you are not sure where to begin, start with Getting...


Configure Alerting System in your Organization

Configure Alerting System in your Organization Use Alerts and Incidents Configuration screen to enable service desk alerts and machine learning incidents . Effective alerting is crucial for your site performance. To be reliable, you need to know that your software...


Troubleshoot a User's Device (Troubleshoot Device)

Troubleshoot a User's Device (Troubleshoot Device) Use the Troubleshoot Device dashboard for support engineers who receive a call from a user about a problematic device or an application running on it, to troubleshoot it remotely by viewing the most important...